Employee Experience Manager (HR Business Partner)

Job Summary The Employee Experience Manager is responsible for ensuring a high level of quality and consistency, fairness, and effectiveness in workforce management programs, employee relations, administration of personnel data changes, leave and accommodation requests, and benefits administration. This position provides guidance on Company policies and procedures and supports related projects. This position regularly interfaces with managers and employees to coordinate a variety of Company policies and programs, performance management, policy updates, annual enrollment, and dispute resolution. This position also responds to complex employee relations issues that can be urgent and will be responsible for communication and being present for multiple shifts. Balancing time between strategic projects and day-to-day customer needs is a critical component for success in the position. Responsibilities

EMPLOYEE RELATIONS/EMPLOYEE ENGAGEMENT RESPONSIBILITIES

Promote positive employee relations through a variety of programs including surveys, roundtable discussions, employee recognition programs Provide objective and constructive guidance to managers and employees on the interpretation and application of Company policies, state and federal laws Investigate employee relations issues including harassment and discrimination complaints, attendance, and similar issues to ensure that all employees are treated fairly, and the Company is protected from legal risk Advise managers on highly sensitive employment issues, including responding to employee complaints, analyzing data from various internal systems, composing reports/summaries, and recommending solutions Support compliance efforts by ensuring guidelines and recommendations are consistent related to the FMLA, ADA, FLSA, Civil Rights Act of 1964, etc. and relevant state employment laws Project management support for: organizational development initiatives, including system and database management, policy development, and management training initiatives Analyze trend data to support the continuous improvement of people policies, programs, and procedures Develop and facilitate training programs related to Company policies, culture, and employment law

EMPLOYMENT SUPPORT/BENEFITS RESPONSIBILITIES

Administration of leave and accommodation requests, including claim filing, collection of relevant documentation, provides updates regarding claim status and managing the collection of any payroll deductions. Coordinate with managers and support teams (local and corporate) to ensure a smooth return to work for employees; may also need to coordinate terminations from leave where appropriate. Coordinate with Employment Support, Payroll, Safety, and other stakeholders as needed to resolve escalated issues and questions related to leave, disability, and time off programs. Provide process- and/or policy-related guidance to hiring managers, applicants, and new hires in various stages of the pre-employment to ensure timely completion of the process. Assist with Form I-9 verification, including e-Verify submissions, for client group(s). Coordinate new hire onboarding activities, which may include answering questions and/or presenting information about local orientation, benefits, company policies and employee programs. Support the administration of new hire benefit enrollment and qualifying life events in conjunction with the Benefits and Employment Support teams. Administrative support which may include coordinating local events, data collection and analysis, managing office supplies, and related duties. Perform other duties as assigned.