Clinical Field Services

Clinical Field Services Wipro Limited - 3.8 Worcester, MA Job Details $45,000 - $121,000 a year 22 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Qualifications Collaborate with healthcare professionals Network troubleshooting Driver's License IT experience within healthcare Computer hardware Clinical information systems IP networking

Full Job Description Job Description Job Title:

Clinical Field Services City:

Worcester State/Province:

Massachusetts Posting Start Date:

5/4/26 Wipro Limited (

NYSE:

WIT, BSE

507685,

NSE:

WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏

Job Title:

Clinical Field Services Location:

Worcester, MA Responsibilities Conduct comprehensive inventory of clinical devices, including radiology modalities, as part of a network migration project to ensure accurate asset tracking and seamless integration into the new infrastructure. Update configuration settings on medical devices to ensure proper functionality and connectivity during a phased, site-by-site network migration. Respond to technical support requests and helpdesk tickets in a timely manner, ensuring resolution within defined service level agreements (SLAs). Deliver high-quality customer service by maintaining a professional demeanor, addressing client concerns promptly, and fostering positive relationships. Document service activities, including repairs, upgrades, and preventive maintenance, in accordance with company protocols. Collaborate with external vendors and internal teams to coordinate service efforts, resolve complex issues, and support continuous improvement initiatives. Adhere to all applicable healthcare regulations and standards, including HIPAA, to ensure patient data privacy and operational compliance. ͏ Required Qualifications Associate degree in Biomedical Engineering, Electronics, Information Technology, or a related technical discipline; equivalent technical training or experience may be considered. Minimum of 2 years of hands-on experience in a clinical, biomedical, or field service technician role, preferably in a healthcare environment. Solid understanding of medical device operatio n, integration, and healthcare IT systems (e.g., EMRs, PACS, HL7). Demonstrate foundational networking knowledge, including understanding of IP addresses, subnets, and device connectivity, to support troubleshooting and ensure proper integration of clinical devices within the network infrastructure. Strong organizational skills with the ability to manage multiple priorities and work independently in dynamic clinical settings. Excellent interpersonal and communication skills, with the ability to collaborate effectively with clinical staff, vendors, and technical teams. Valid driver's license and willingness to travel regularly to healthcare facilities within the assigned region. ͏ Preferred Qualifications Bachelor's degree in Biomedical Engineering, Clinical Engineering, or related technical field. Experience supporting a wide range of medical devices across multiple manufacturers and modalities, including radiology and cardiology modalities from Siemens, GE, and Philips Experience working with clinical information systems, including electronic medical records (EMR) and picture archiving and communication systems (PACS), such as Epic and Fuji Synapse. Experience with asset management systems and helpdesk ticketing systems. Strong documentation skills, including accurate service reporting and configuration updates. Previous experience in desktop support, including troubleshooting operating systems, software applications, and peripheral devices. Previous experience working in a multi-site healthcare system or with mobile service teams. ͏

Mandatory Skills:

Desktop Support .

Experience:

3-5 Years . The expected compensation for this role ranges from $45,000 to $121,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.