Service Engineer

POSITION SUMMARY

Provide a brief description (3 to 5 sentences) that outlines the basic purpose and level of work for the position. The Associate Service Engineer role focused on maintenance and repair of standard laboratory instrumentation and low complexity robotics.

PRIMARY RESPONSIBILITIES

Provide a brief description (5 to 7 sentences) of the essential functions/main areas of responsibility for the position with the overall importance reflecting what is essential to be successful in the position. Include the following required statement "Performs other duties as assigned."

• Handles basic troubleshooting, equipment servicing, and preventive maintenance.
• Follows SOPs and performs task-based assignments.
• Expected to troubleshoot issues that are limited in complexity.
• Begin to understand "3 pillars" of laboratory automation troubleshooting (hardware, software, and assay).
• Document service tickets completely and with appropriate detail. Adhere to Good Documentation Practices (GDP).
• Collaborate with Equipment Technicians to maintain service tools and spare parts and ensure workspace organization.
• Adhere to lab safety protocols and regulatory requirements.

QUALIFICATIONS

Provide a list of qualifications that are truly required (e.g. Education and Experience, Equivalent job experience substituted for degree, preferred level to perform principal responsibilities, required certifications to successfully perform principal responsibilities, etc.)

• Bachelor's degree in Engineering, Life Sciences, or related field.
• 0-2 years of experience in Service Engineering or regulated laboratory settings.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic data analysis tools.
• Strong attention to detail and ability to follow protocols meticulously.
• Excellent communication and teamwork skills.

FLSA status:

X Exempt ___ Non-exempt

KNOWLEDGE, SKILLS, AND ABILITIES

Provide a list of technical or behavioral knowledge, skills, and/or abilities.

Technical:

Evaluates an applicant's acquired knowledge and specific technical skills.

Behavioral:

Evaluates factors related to human characteristics and skills, such as attitude, work approach and collaborative abilities.

• Strong electrical and/or mechanical engineering knowledge
• Excellent problem solving skills
• Good communication skills, both written and oral

PHYSICAL DEMANDS & WORK ENVIRONMENT

Provide a brief description (3 to 5 sentences) that outline the physical needs and work environment [e.g. Duties are typically performed in an of ice setting. This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material. Duties may require working outside normal working hours (evenings and weekends) at times.]

• This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
• Duties may require working outside normal working hours (evenings and weekends) at times.

Travel required for this position:

No _ or Yes __X_: If yes state anticipated percent for travel: Up to 25%

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com . Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents.

Link:

https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

- BBB announcement on job scams - FBI Cyber Crime resource page