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On-Site Engineer
Job
SWK Technologies
Dallas, TX (In Person)
$75,000 Salary, Full-Time
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Job Description
On-Site Engineer SWK Technologies - 3.2 Dallas, TX Job Details Full-time $70,000 - $80,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer records maintenance Customer relationship building Email customer support Technical support via phone Field service Technical documentation Hardware maintenance Client file management Managing clients in a customer support role Client retention Computer hardware Desktop (troubleshooting support) Technical support via email Field engineering Ticketing system technical support Client interaction via phone calls Customer data entry Full Job Description SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently. In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients. Requirements Join our diverse and dynamic team to Provide technical assistance with regards to computer hardware and software issues Provide on-site support as needed Resolve client challenges remotely via phone, chat or email Track customer issues and resolutions in our ticketing system Update and maintain client information or documentation in our systems