Job Description
Repair Center Coordinator Elevate Aircraft Seating Huntington Beach, CA Job Details Full-time $25 - $32 an hour 1 day ago Benefits Paid holidays Health insurance On-site gym Paid time off 401(k) matching Qualifications Customer support Full Job Description Since 2018, Elevate Aircraft Seating has been enhancing the passenger experience through innovative aircraft seat design and manufacturing. With locations in California, Washington, and Germany we are guided by creativity, collaboration, and a shared commitment to quality. We are looking for a skilled Repair Center Coordinator to join our team in Huntington Beach, CA. This is an on-site position based in Huntington Beach, CA. We value teamwork, inclusivity, and continuous professional development, and we offer competitive benefits along with opportunities for growth.
JOB SUMMARY
The Repair Center Coordinator is responsible for coordinating the inspection, evaluation, and processing of returned aircraft seating components from airline customers. This role serves as a primary point of contact for assigned customers and manages Repair Order (RO) activity from receipt through closure, ensuring timely communication, accurate documentation, and high levels of customer service throughout the repair process. The position combines technical coordination and customer support responsibilities, including repair status management, warranty evaluation support, and collaboration with engineering, quality, and operations teams to resolve technical and operational issues. The Repair Center Coordinator ensures compliance with aerospace quality standards, supports turnaround time objectives, performance to budget, and contributes to the efficient execution of repair center operations. SUMMARY OF JOB DUTIES
- Essential Functions (Other duties and projects may be assigned or requested.) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Act as the primary point of contact for assigned airline customers regarding returned components, repair activity, warranty evaluations, and delivery status. Own and manage the customer's open Repair Order (RO) portfolio, ensuring orders are tracked, prioritized, and progressed from receipt through closure. Coordinate with Engineering, Quality, Supply Chain, and Repair Operations teams to meet customer expectations, turnaround targets, and delivery commitments. Provide proactive communication to customers regarding inspection findings, repair status, turnaround times, delivery schedules, delays, risks, and operational issues. Resolve customer inquiries and concerns related to repair activity, warranty status, and delivery performance in a timely and professional manner. Build and maintain strong working relationships with airline technical and supply chain representatives. Coordinate inspection, evaluation, and processing activities for returned aircraft seating components. Review inspection findings and support failure analysis activities to determine root cause, including manufacturing defects, wear and tear, or misuse. Evaluate warranty claims in accordance with contractual agreements, company policies, and repair procedures. Support warranty eligibility determinations and provide technical justification for repair disposition decisions. Coordinate repairs in accordance with FAA-approved data, quality standards, and internal procedures. Define or support disposition activities, including repair, overhaul, scrap, or return-as-is determinations. Interpret and apply engineering drawings, IPCs (Illustrated Parts Catalogs), CMMs (Component Maintenance Manuals), and other technical documentation. Receive, document, and process returned aircraft seating components from airline customers. Ensure compliance with FAA regulations, AS9100 standards, and internal procedures throughout repair center operations. Generate and maintain inspection, repair, warranty evaluation, and traceability documentation and reports. Support quotation review and approval activities for non-warranty repairs where applicable. Support internal and external discussions related to warranty evaluations, repair activity, and technical findings. Partner with Engineering, Quality, and Operations teams to resolve technical and operational issues. Identify trends in component failures and contribute to reliability improvement initiatives. Support Root Cause Corrective Action (RCCA) activities and continuous improvement efforts. Escalate recurring failures or systemic concerns for further investigation and corrective action. Support Customer Support and Program teams with technical reporting and operational updates. Contribute to improvements in repair turnaround time, process efficiency, and customer communication. GENERAL QUALIFICATIONS
- Education, Knowledge, and Experience Education:
Associate or Bachelor's degree in Aerospace, Mechanical Engineering, or a related technical field (or equivalent combination of education and experience). Experience:
Minimum of 5 years of experience in aerospace manufacturing, repair operations, or aircraft interiors environments. Experience coordinating repair center activities for returned aircraft components, including inspection, evaluation, and disposition processes. Proven ability to independently manage a portfolio of Repair Orders (ROs), ensuring timely progression from receipt through closure while meeting turnaround objectives. Experience in a customer-facing technical support role, directly assisting airline operators and customers with repair status and resolution. Background in warranty evaluation, failure analysis, and product reliability investigations. Experience using ERP or shop management systems (e.g., SYSPRO, SAP, AMOS) to track repair orders, turnaround times, and operational performance. Skills:
Working knowledge of FAA regulations, aerospace compliance requirements, and quality standards. Ability to read, interpret, and apply engineering drawings, IPCs, CMMs, and other technical service documentation. Strong technical and commercial decision-making skills, including evaluation of warranty versus chargeable repair outcomes. Familiarity with repair center workflows, including intake, inspection, quoting, repair coordination, and return-to-service processes. Proven ability to collaborate cross-functionally with engineering, quality, and operations teams to resolve technical and process-related issues. Preferred Skills/Experience:
Experience with aircraft seating systems and cabin interior components. Knowledge of aerospace repair and maintenance best practices within an MRO or OEM environment. Familiarity with airline customer support processes and repair turnaround performance metrics. Other:
Extended or irregular hours may be required. Mustbe authorized to work in the United States. Elevate Aircraft Seating is an "at-will" employer; employment is at the mutual consent of both the employee and the employer, and may be terminated at will for any reason, with or without cause, at any time during employment with the Company. As business conditions warrant a change in the operating necessities of the Company, all employees are expected to react productively, handle other essential tasks assigned now or in the future. Tasks may vary slightly based on products produced at a division. SUPERVISION PROVIDED TO THE POSITION
Works independently on day-to-day repair coordination activities while collaborating with leadership on complex technical, operational, or customer-related issues. PROBLEM SOLVING
Identify routine issues and resolve them using established procedures. Escalate complex or non-standard issues as appropriate. LANGUAGE SKILLS
Ability to communicate effectively in English, both verbally and in writing. COMPENSATION & BENEFITS
Elevate Aircraft Seating offers competitive wages and benefits to recognize employees for their work. Actual salaries will vary depending on experience and geographic location. Hourly Rate Transparency:
$25 - $32 per hour Featured Benefits:
Generous 401(K) matching with immediate eligibility and vesting 3 weeks of Paid Time Off 12 paid holidays Affordable health care plans for yourself and your family And so much more! Other Perks:
On-site gym Free electric car charging stations Potential for growth within organization Supportive workplace environment with a team-oriented culture
