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Technical Support Agent for Music Instrument Manufacturer (Full Time)
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NUX Audio
Torrance, CA (In Person)
$50,000 Salary, Full-Time
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Job Description
Technical Support Agent for Music Instrument Manufacturer (Full Time) NUX Audio Torrance, CA Job Details Full-time $50,000 a year 2 hours ago Benefits Health insurance Paid time off Employee discount Flexible schedule Qualifications Customer returns handling Packing Customer service Incident Escalation Attention to detail Musical instruments Organizational skills Data collection Escalation handling Flexibility Full Job Description Job Summary NUX Audio (pronounced as "New-X") is a music-technology brand that offers a broad range of audio and music products, including guitar and bass effects, stompboxes, multi-effects, amplifiers, wireless systems, digital drums, digital pianos, digital wind instruments, home studio/recording gear, and accessories. NUX sits at the intersection of innovation, value, and usability . NUX offers professional-grade music and audio gear at remarkable value, designed for real-world use across practice, performance, and recording. We are an up and coming musical manufacturer seeking a detail-oriented and customer focused full-time Technical Support Agent to help manage day to day service operations. This role supports the Service Department by assisting with customer communication, warranty processing, returns management, and inventory related tasks. The ideal candidate is very familiar with musical gear, organized, responsive, and comfortable working in a fast paced technical environment. We are looking for a musician specifically to fill this role, as the role requires using and having a deep understanding of musical instruments and gear. Responsibilities Respond to customer and dealer inquiries via phone, email, and assigned help desk tickets Provide basic warranty support and troubleshooting for instruments and related products; escalate complex issues to Management Process and track incoming returns (RMA intake) and update customers on status Prepare replacement units and outgoing shipments Track warranty and defective returns and data Clean, inspect, test, and repackage B-Stock instruments and accessories Maintain an organized service workspace Perform other duties as assigned to support the service department Qualifications Must be a musician and have a technical understanding of musical gear. Strong organizational skills and attention to detail Clear and professional written and verbal communication skills Ability to follow processes and escalate issues appropriately Ability to lift and move large packages up to 60lbs as needed Familiarity with Excel, Google Sheets, or other data tracking tools. Preferred Skills Prior customer service experience Basic technical troubleshooting experience (musical gear/instruments) Experience with shipping/receiving processes and data collection