BDC Service Support Agent

We are a high-volume dealership looking for a Service BDC Support Agent to be the heartbeat of our service department. In this role, you aren't just answering phones; you are managing the workflow of our technicians and ensuring our customers receive a premium experience from the moment they realize they need a repair.

Key Responsibilities Pipeline Management:

Manage the service schedule to maximize shop capacity and technician efficiency.

Inbound/Outbound Expert:

Handle high-volume inquiries regarding maintenance, recalls, and repair status.

Recall Specialist:

Proactively identify and reach out to customers with open safety recalls to ensure vehicle safety.

Status Liaison:

Coordinate with Service Advisors to provide timely "vehicle ready" notifications and "additional work" authorizations.

Digital Communication:

Manage leads from the dealership website, Xtime, or other scheduling portals. Requirements The "Retail"

Mindset:

Ability to work a flexible schedule, including rotating Saturdays (the busiest day on the drive).

CRM Proficiency:

Experience with automotive software (Reynolds & Reynolds, CDK Global, or VinSolutions) is highly preferred.

Multitasking:

Ability to toggle between multiple screens and phone lines while maintaining a professional demeanor.

Consultative Approach:

Ability to explain basic service needs (e.g., the importance of a 30k-mile service) to customers.

Pay:

$20.00 - $21.00 per hour

Benefits:

401(k) 401(k) 3% Match 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Paid training Referral program Retirement plan Vision insurance

Work Location:

In person