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Sales and Service Specialist
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Do It Best Michiana Hardware & Outdoors
Plymouth, IN (In Person)
$50,000 Salary, Full-Time
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Job Description
Sales and Service Specialist Do It Best Michiana Hardware & Outdoors Plymouth, IN Job Details Full-time $45,000 - $55,000 a year 4 days ago Benefits Paid training Health savings account Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Teamwork Merchandising Assembly Driver's License Mechanical troubleshooting Full Job Description Overview We are a locally owned hardware store and authorized STIHL dealer seeking a Sales & Service Specialist to join our team. This is an excellent opportunity for someone who enjoys working with customers, has hands-on mechanical skills, and is passionate about outdoor power equipment. The ideal candidate will have experience in small engine repair, strong customer service skills, and familiarity with STIHL products and equipment. Whether helping customers select the right equipment or servicing machines in our shop, you will play a key role in delivering an exceptional customer experience. Position Summary The Sales & Service Specialist is responsible for assisting customers with the purchase of outdoor power equipment while also performing maintenance, troubleshooting, and repair of small engines and related equipment. This position combines technical expertise with customer-facing sales responsibilities. Duties Sales & Customer Service Assist customers in selecting the appropriate outdoor power equipment and accessories. Demonstrate product features, benefits, and safe operation. Provide recommendations for equipment maintenance and care. Build strong customer relationships through exceptional service. Process sales transactions and support merchandising efforts as needed. Equipment Service & Repair Diagnose, maintain, and repair small engines and outdoor power equipment. Perform routine service including tune-ups, blade sharpening, carburetor adjustments, and preventive maintenance. Assemble and prepare new equipment for customer delivery. Maintain accurate service records and repair documentation. Ensure all repairs meet manufacturer specifications and safety standards. Equipment Types Chainsaws Trimmers and brush cutters Blowers Lawn mowers Zero-turn mowers Pressure washers Other outdoor power equipment and small-engine products Qualifications Preferred Experience repairing and servicing small engines. Experience working with or selling STIHL equipment. STIHL training and/or certifications. Knowledge of two-cycle and four-cycle engines. Previous experience in retail sales, hardware, farm & fleet, lawn and garden, or outdoor power equipment industries. Required Strong mechanical aptitude and troubleshooting skills. Excellent customer service and communication abilities. Ability to lift and move equipment weighing up to 50 pounds. Valid driver's license and reliable transportation. Ability to work independently and as part of a team. Why Join Us? Work with industry-leading outdoor power equipment brands. Enjoy a combination of hands-on technical work and customer interaction. Be part of a supportive, locally owned business that values expertise, service, and teamwork. Opportunities for continued training and professional development.