Commercial Coffee Systems Installation & Repair Technician

Commercial Coffee Systems Installation & Repair Technician Farmer Bros. USA Billerica, MA Job Details $27.00 - $27.85 an hour 17 hours ago Qualifications Field service equipment repair Customer communication Engineering equipment malfunctions diagnostics High school diploma or GED Driver's License Field engineering equipment installation Site surveys Mechanical troubleshooting Full Job Description Step Into a Hands-On Field Role Farmer Brothers' Revive™ Service & Restoration team keeps commercial tea and coffee brewing equipment performing at its best. Do you enjoy troubleshooting, installing, and maintaining gear in the field? This role lets you do exactly that—while keeping customers delighted and operations smooth.

Quick Facts Work Hours:

Monday-Friday, 7:30 am-4:30 pm

On-Call:

Required rotation, including weekends

Territory:

Typically within a 100-mile driving radius; some regional travel may occur What Will You Work On? Installing, repairing, and removing commercial coffee and beverage dispensing equipment. Handling both scheduled and unscheduled tasks: emergency calls, PM visits, site surveys, and full installs. Participating in after-hours and weekend on-call coverage. Maintaining van stock and spare parts; reordering within company replenishment guidelines. Closing service tickets accurately with detailed notes, complete invoices, and required customer signatures. Planning and executing installation projects in coordination with team schedules. Communicating clearly with customers and internal teams; passing along feedback and requests. Meeting customer program SLAs while prioritizing work to meet expectations. Do You Bring These Qualifications? High school diploma or equivalent. At least 3 years of mechanical/technical experience. Foodservice experience a plus. Preferred exposure to electrical, plumbing, HVAC, and using test meters. Valid driver's license; clean driving record. Comfortable traveling within a 100+ mile radius. Strong problem-solving and equipment diagnostics capability. Able to lift up to 60 lbs frequently. Proven ability to juggle emergencies, PMs, surveys, and installs. Success Traits Strong written and verbal communication; excellent customer service. Committed to business goals; proactive in identifying issues or opportunities. Applies new skills on the job; understands impact on others. Active listener who communicates effectively with customers and leadership. Sees growth opportunities and helps expand business relationships. Builds rapport and collaborates well. Good judgment, sound decisions, and the ability to work independently. Your Impact Every completed call, accurate invoice, and well-stocked part bin directly impacts our customers' ability to serve great beverages—and that's where you come in.