BBT I - Field Service

Overview

POSITION PURPOSE

: The Broadband Field Technician I is responsible for installing, modifying, repairing, and disconnecting cable services, including video, data, and telephone. This role performs hands on field work involving the installation, maintenance, and troubleshooting of fiber optic and coaxial cable systems and related equipment. In certain service areas, the technician will support dual platform environments requiring knowledge and use of both coaxial and fiber technologies. All work must be performed in accordance with established safety policies, procedures, and regulatory guidelines.

ESSENTIAL DUTIES

: + Install, splice, and terminate fiber-optic and Coax cables and connectors in both indoor and outdoor settings. Ensure proper routing and organization of cables to meet industry standards. + Conduct thorough testing and quality assurance checks to verify the functionality and performance of the installed fiber optic/and or coax connections. Identify and resolve issues as needed. + Perform routine maintenance and repair activities on fiber-optic and Coax equipment and network infrastructure to ensure uninterrupted service. Respond to service outages promptly and restore connectivity. + Maintain detailed records of installations, repairs, and equipment used. Generate accurate reports on work completed and document network configurations. + Interact with customers in a professional and customer-focused manner. Address their inquiries, explain service options, and provide technical support when required. + Maintain safe work environment by following safe practices and adhering to safety policies. Report any accidents, losses, injuries or property damage to supervisor and customer based on established policies + Collaborate with colleagues and other teams to resolve complex technical issues and coordinate on network expansion projects. + Accurately manage inventory, ensuring correct device counts and records + Update and improve job knowledge by participating in educational opportunities, reading technical publications, and up-training. + Enhance the organization's reputation through personal accountability for accomplishing new and different requests and always striving to add value. + Apply personal ethics, honesty, initiative, flexibility and responsibility in the performance of work assignments. + Accurately report all time worked and notify management or human resources of any questions, issues or concerns in this To view full details and how to apply, please login or create a Job Seeker account