Service Technician

About Bobcat Central, Inc. Bobcat Central, Inc. has been family owned and operated since 1976, serving as a trusted compact equipment dealer across California's agricultural center and the Sierras. With locations in Stockton, Fresno, Merced, Sacramento, and Reno, we offer parts, service, rental, and sales of Bobcat® equipment, attachments, and Towmaster® trailers. Our commitment to quality, quick response, and competitive pricing has made us a leader in supporting industries such as construction, agriculture, landscaping, home services, and ground maintenance. Founded by the Franzia family, our legacy is built on innovation, customer satisfaction, and community involvement. We pride ourselves on delivering the best loaders, excavators, compact tractors, utility vehicles, telehandlers, and attachments on the market, backed by a team that values integrity and excellence. Position Summary The Service Technician II (Level 2) is responsible for independently performing routine repairs, preventative maintenance, and foundational diagnostic work on compact construction and agricultural equipment. This role represents the transition from a development-focused technician into a consistent independent contributor, with ownership of standard repair work from diagnosis through completion. Technicians at this level are expected to complete routine repairs with moderate supervision, maintain consistent productivity, and produce accurate, high-quality workmanship and documentation. Emphasis is placed on strengthening troubleshooting methodology, improving repair efficiency, and building confidence identifying root causes of common equipment failures. Success in this role is defined by the ability to consistently complete standard repairs independently, meet labor and productivity expectations, and accurately diagnose common mechanical, hydraulic, and electrical issues with minimal escalation. This position serves as the primary development stage for advancement into Senior Service Technician (Level 3), where advanced diagnostics, leadership, and higher-level problem-solving expectations increase. What We Offer Competitive hourly pay with overtime eligibility in accordance with Nevada law Structured training and development, including manufacturer programs (e.g., Bobcat University) Employee-provided tool program required for Level 2 technicians Clear career progression through a defined Service Technician Career Ladder Medical, dental, and vision insurance 401(k) with company match Paid vacation, Nevada-compliant sick leave, and company holidays Supportive, team-oriented work environment focused on growth and performance Key Responsibilities Repair & Maintenance Execution Perform routine repairs, preventative maintenance, and component replacements independently Complete standard service work from start to finish with limited supervision Follow manufacturer specifications, dealership procedures, and quality standards for all repairs Maintain consistency in repair quality, workmanship, and productivity Diagnostics & Troubleshooting Diagnose and repair common mechanical, hydraulic, diesel, and electrical equipment issues Identify root causes of routine failures using logical troubleshooting methods Utilize diagnostic tools, schematics, service manuals, and technical resources effectively Escalate advanced or complex diagnostic issues appropriately when necessary Productivity & Efficiency Meet standard labor expectations and turnaround time goals consistently Improve repair speed while maintaining workmanship quality and accuracy Manage assigned workload and prioritize tasks effectively Minimize rework through proper diagnostics and repair execution Work Order Management & Documentation Complete work orders accurately, including labor notes, findings, and parts usage Maintain detailed and professional service documentation with minimal correction Ensure documentation supports billing accuracy, warranty requirements, and service transparency Track parts and labor consistently and accurately Shop Operations & Tool Responsibility Maintain tools, equipment, and workspaces in clean and serviceable condition Demonstrate responsibility and organization with employee-provided tools Support overall shop workflow and operational efficiency Maintain readiness and preparation for assigned work Safety & Compliance Follow all company safety policies and OSHA regulations Properly use PPE and safe work practices at all times Maintain clean, organized, and safe work areas Identify and report hazards, incidents, or unsafe conditions immediately Team Collaboration & Support Communicate effectively with service advisors, supervisors, dispatch, and team members Support shop workflow and assist with operational needs as required Occasionally assist or support lower-level technicians when appropriate Contribute positively to team performance and dealership culture Qualifications High school diploma or equivalent required 2-4 years of experience in compact construction equipment, diesel, automotive, or agricultural equipment repair Demonstrated ability to perform routine repairs independently Basic diagnostic experience across mechanical, hydraulic, diesel, and electrical systems Experience with compact equipment and/or tractors preferred Employee-provided tools required Valid driver's license with acceptable driving record Required Skills & Competencies Technical Capability (Intermediate) Performs routine repairs independently from start to finish Working knowledge of diesel engines, hydraulic systems, electrical systems, and core machine functions Proficient with tools, service equipment, and repair procedures Understands standard maintenance and repair workflows Diagnostic Ability Diagnoses common equipment issues independently Applies structured troubleshooting methodology effectively Builds confidence identifying root causes of routine failures Recognizes limitations and escalates advanced issues appropriately Productivity & Work Execution Consistently meets labor and productivity expectations Maintains acceptable turnaround times and workflow consistency Effectively prioritizes workload and manages time Balances efficiency with repair quality and accuracy Documentation Accuracy Produces accurate and complete work order documentation Maintains consistency in labor tracking and parts documentation Clearly communicates findings, repairs performed, and recommendations Requires minimal correction to completed documentation Communication Communicates professionally and effectively with supervisors and team members Provides timely updates regarding repair status, delays, or additional needs Collaborates effectively within team and shop operations Accountability & Independence Takes ownership of assigned jobs from start to finish Demonstrates reliability, consistency, and accountability in daily performance Works independently while contributing to overall team success Maintains professionalism and follow-through on responsibilities Systems & Technology Ability to use dealer management systems (e.g., CDK/IntelliDealer) Basic computer proficiency for diagnostics, documentation, and communication Familiarity with digital service records and technical resources Physical Requirements Ability to stand and walk for extended periods Ability to bend, climb, kneel, and maintain balance Ability to lift and carry up to 50 lbs Ability to work in indoor shop and outdoor environments in varying conditions Ability to perform physically demanding mechanical work safely and efficiently Success Indicators Independent Job Execution Completes routine repairs independently from start to finish Requires only moderate supervision on standard jobs Demonstrates ownership and accountability for assigned work Diagnostic Development Diagnoses common machine issues independently without frequent escalation Demonstrates increasing confidence and consistency in troubleshooting methodology Identifies root causes of routine failures accurately Productivity & Efficiency Consistently meets standard labor expectations and productivity goals Maintains acceptable turnaround times while preserving quality Improves repair speed and workflow consistency over time Work Quality Produces accurate, high-quality repairs with minimal rework or callbacks Follows dealership procedures and manufacturer standards consistently Maintains strong workmanship and attention to detail Documentation Accuracy Completes clear, accurate, and professional work orders Maintains accurate parts and labor tracking with minimal corrections Supports billing and warranty processes through quality documentation Reliability & Work Habits Maintains strong attendance, punctuality, and accountability Demonstrates consistency in daily performance and productivity Maintains organized work habits and tool management Team Contribution Supports team workflow and shop operations effectively Communicates clearly and collaborates professionally with others Occasionally assists or supports lower-level technicians Progression Readiness (Promotion Signal to Level 3) Begins solving problems independently without frequent escalation Demonstrates readiness for more advanced diagnostics and troubleshooting responsibilities Maintains strong productivity, low rework rates, and consistent repair quality Shows leadership potential through reliability, initiative, and support of developing technicians

Compensation & Compliance Pay Range:

$25.00 - $33.00/hour (DOE)

Overtime:

Paid in accordance with Nevada law (non-exempt position) Bobcat Central Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind based on any protected characteristic under applicable federal, state, or local law.

Pay:

$25.00 - $33.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person