Outside Repair Coordinator

Outside Repair Coordinator

• Full Time Penske
• Reading, PA Apply Now Posted on 03/25/26 (

Ref:

PAUQYEK8AB

)

Position Summary:

A Penske Outside Repair Coordinator manages repairs sent from a Penske facility to an outside vendor. This position has frequent vendor and shop contact. An ORC ensures units are transported to and from outside repair facilities, obtains estimates and invoices for repairs, and documents pertinent information in internal systems.

Major Responsibilities:

Using multiple systems while interacting with vendors and Penske shops, this position will perform some or all of the following:

• Ensuring timely repair appointment scling & follow-up with vendors and shops and provide daily status update at unit level to the locations
• Setup and coordination of unit transportation to vendor and back to Penske (hike/tow)
• Strong attention to detail when building repair orders in ServiceNet to accurately reflect jobs in process (requires knowledge of jobponent codes) and accurately update of parts and labor costs at a job level
• Full review of labor times, labor rates and parts costs for all repair orders under $1,000. Verify and discuss any exception items on invoices with vendors (requires basic technical knowledge of truck repairs)
• Escalation of all repair orders greater than $1,000 to Major Repair Specialist
• Upload of all relative repair images (estimates, invoices andmunications with vendors)
• Timely follow-up on vehicle status and any escalations for repair approvals
• Reconcile invoice to estimate pricing and review of the Repair Order in ServiceNet
• Providing financial support and decision-making to field operations through resolution of related PEMS suspends and payment of outside repairs through Pcard
• Other projects as assigned

Qualifications:

• 5 years of customer service experience preferred
• Strong verbal and writtenmunication skills required
• Ability to learn necessary general knowledge of trucks andponents in order to interface with customers regarding maintenance issues.
• College graduate preferred due to the systems used in daily process (AS/400, ServiceNet, Microsoft Excel, and Microsoft Access).
• Requires strong ability to multitask between different Penske systems to provide all necessary information and to answer all customer inquiries.
• Must have excellentanizational skills.
• Ability to work flexible hours if required depending on locations serviced.
• Regular, predictable, full attendance is an essential function of the job.
• Work the required scle, work at the specific location required,plete Penske employment application, submit to a background investigation (to include past employment,cation, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions.
• The associate will be required to: read;municate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to helppanies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and amitment to customer success. Visit Go Penske to learn more.

Job Function:

Administrative Support

Job Family:

General Administration

Address:

100 Gundy Drive

Primary Location:

US-PA-Reading

Employer:

Penske Truck Leasing Co., L.P.

Req ID:

2603375 Apply Now State ⌄ Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Gia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Nova Scotia Ontario Prince Edward Island Quebec Saskatchewan Northwest Territories Nunavut Yukon Please mention you saw this job on JobsInLogistics this job: