Field Control Systems Technician

Field Control Systems Technician AB Graphic International - 4.0 Elgin, IL Job Details Full-time $70,000 - $90,000 a year 2 hours ago Benefits Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer operation Electrical equipment repair Customer relationship building Human-machine interface (HMI) systems XML Phone communication Software coding Expense management Computer literacy Visual Studio C# Electrical system design Mid-level Industrial equipment troubleshooting High school diploma or GED Programmable logic controllers C Driving Task prioritization Instructor-led training (training delivery method) Computer networking Electrical diagnostics Product demos Computer skills Equipment maintenance Remote technical support Low voltage Equipment inventory management Ladder logic (LD) Communication skills Full Job Description Job Title Field Control Systems Technician Department Software & Service Location Elgin, IL Main Purpose of role Troubleshoot all aspects of the A B Graphic equipment, addressing software and control systems, electrical (both high and low voltage AC/DC), and mechanical-related issues both on-site and remotely via phone. Use various software programming environments to understand machine functionality to diagnose equipment faults and assist technicians or customers find machine faults both onsite and via remote connection. Diagnose and program various machine components for customer support tasks and parts replacement. Conduct service visits to customer sites across the USA, Canada, Mexico, and the Caribbean, diagnosing faults and executing on-site rectifications. Undertake warranty visits to customer facilities in the USA, Canada, Mexico, and the Caribbean, resolving issues directly on-site. Embrace extensive travel, accounting for approximately 85% of working time. Although rare, longer on-site stays or trips to Europe may be necessary based on operational requirements. Deliver personalized training on the complete ABG equipment range, which can take place in Elgin, IL, the UK, Germany, or across North America during installations and service visits. While not engaged in customer site visits, be a valuable presence in our Elgin office, efficiently handling calls, resolving customer queries, and contributing to the development or refurbishment of in-house equipment. Run machines for Customer demonstrations and factory acceptances Main Tasks Produce timely and detailed service reports Completion of install and modification reports direct to manufacturer Completion of expenses application Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customer Available to travel any time unless vacation time is requested Work on ABG equipment range: Vectra, Omega, Digicon, Enprom, additional lines may be required Offer support if applicable to other members of staff. Key Skills Ability to apply critical thinking and problem-solving skills to troubleshoot, test, repair and service technical equipment Relevant

PLC / HMI

/ software knowledge and experience Experienced with the following programming languages:

C, C++, C

# / Ladder logic / Structured Text / Flow Diagram / Function Block Diagram / CodeSys based environments / XML data files. Electrical design experience useful I.T skills - Understand networking and Visual Studio coding Ability to travel up to 85% of the year, domestically and internationally, work flexible shifts and to adapt to changing work schedules Passport and Clean driving record Ability to lift up to 55 pounds Ability to stand on your feet up to 8 hours a day Great communication skills to work with customers Great mechanical aptitude Electrical aptitude Proven Field Service experience Computer literate High school diploma or GED equivalent Technical degree or certification Personal Attributes Ability to work alone or within a team Ability to self-learn Able to prioritize and meet deadlines Organized Time management Can do attitude Methodical approach to problem solving Courteous and professional at all times Effective communication Willingness to travel Responsible For Health and Safety of Self and Colleagues Following Company rules, policies, and procedures Electronic equipment Tools and inventory Maintaining any and all items supplied by A B Graphic Reports To Software & Control Systems Manager Service Manager Operations Manager Ad Hoc This list is not exhaustive and you may be required to carry out other reasonable tasks at your manager's request within your competence. Benefits Competitive Salary Health, Dental and Vision insurance FSA Life Insurance Long & short term disability 401k with match 20 days PTO Tools/laptop/phone Company vehicle