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Electronics Repair Technician/Sales Associate
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CPR Cell Phone Repair
Sherman, TX (In Person)
$27,040 Salary, Full-Time
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Job Description
Cell Phone Repair Technician / Sales Associate CPR Cell Phone Repair•Sherman, TX Sales Technology Device Repair Career Opportunity Do you enjoy technology, helping people, and making money through sales? CPR Cell Phone Repair is looking for a Customer Service Sales Representative / Electronic Repair Technician who can deliver a world-class customer experience while helping customers repair, replace, and upgrade their devices. This is not just a retail job. Our team members act as technology advisors and problem solvers for customers who rely on their phones, tablets, laptops, and gaming systems every day. If you enjoy working with technology, talking with customers, performing device repairs, and closing sales opportunities, this position offers strong growth potential in a fast-growing industry. Applicants must be comfortable performing smartphone and tablet screen replacements. What You'll Be Doing Customer Service & Sales Greet customers and diagnose their device issues Recommend the best repair, replacement, or upgrade solutions Sell certified pre-owned and new devices when repair may not be the best option Upsell accessories such as screen protectors, cases, and chargers Convert phone calls and email inquiries into store visits and sales opportunities Deliver a world-class customer service experience Handle customer concerns professionally and de-escalate issues when necessary Build relationships with repeat customers and local businesses Electronics Repair Diagnose and repair smartphones and tablets Perform repairs including screen replacements, battery replacements, charging ports, and basic diagnostics Assist with advanced repairs and soldering work (depending on experience) Stay up to date with new devices and repair techniques Maintain high quality repair standards and reduce repeat repairs Store Operations Manage repair tickets and maintain accurate documentation Maintain store cleanliness, organization, and professionalism Assist with inventory management of parts, accessories, and devices Support the Store Manager and Assistant Manager in daily operations Monitor trends in repairs, warranties, and parts quality Required Skills Strong customer service and communication skills Ability to upsell, add-on, and close sales opportunities Minimum requirement: Ability to perform smartphone and tablet repairs, including screen replacements and battery replacements Ability to clearly explain repair options and device upgrade options to customers Ability to multitask between customer service, sales, and repair work Strong organizational skills Basic computer skills and experience with POS systems Preferred Experience Experience repairing iPhone, Samsung, or other smartphones Tablet repair experience Laptop or gaming console repair experience Soldering or micro-soldering experience Retail sales experience