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Electrical Engineer Warranty and Quality
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LG Electronics USA
Troy, MI (In Person)
Full-Time
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Job Description
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.
Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.
Join us and become a part of a company that is shaping the future of technology.
At LG, we strive to make Life Good for Everyone.
LG Magna e-Powertrain USA, Inc. is a newly established US subsidiary headquartered in South Korea, formed through a joint venture by LG Electronics Vehicle Solution and Magna International, created to bring new synergies based on LG's electric vehicle component capabilities and Magna's experience in the traditional automotive industry. Located in Southeast Michigan, LG Magna USA provides engineering, sales, and quality solutions for developing various electric vehicle products such as drive motors, power conversion devices, and related integrated systems.
LG Magna USA, as part of the global LG Magna team, strives to become the global No.1 e-Mobility solution partner by providing the highest value technologies and products, securing profitable growth together with customers, and contributing to a sustainable society.
Our team takes pride in driving progress by developing innovative solutions for electric vehicle industry customers. Powered by a culture of passion, teamwork, customer focus, initiative, and creativity, we are pushing the boundaries every day. With the philosophy that "people are the source of corporate competitiveness," we are committed to actively seeking out top talent and investing in career growth and development to retain exceptional people.
We invite people to join our mission to create innovative solutions leading the trend in creating an eco-friendly, clean future through the electric vehicle industry, to drive a better life.
Applicants must be currently authorized to work in the United States on a full-time basis.
The employer will not sponsor applicants for work visa.
Oversee all quality issues for e-PT components including field support, Plant Liaison and RMA process management.
Analyzes all warranty claims to determine root cause of product returns.
Perform tear down and failure analysis of returned product to determine root causes.
Conduct SWAP testing with tracked removed parts with sub-suppliers to trace issues.
Lead APQP activates and coordinates PPAP documentation (PFD, PCP, PFMEA) for customer approval.
Lead the response to emerging quality issues by tracking and performing containment activities.communication effectively with customer and internal teams (locally and overseas) regarding quality concernsLead Product Review Report (PRR) investigations to identify potential root cause of failed parts.
Prepare technical reports by collecting, analyzing, and summarizing data with recommendations.
Report quality status internally (locally and overseas) and to the customer, using PRTS, 5 Phase, GQTS, 8D methodologies.
Understanding of electrical printed circuit board assembly (PCBA)Ability to interpret and create electrical schematics.
Ability to travel up to 10% to customers, warehouse required.
Ability to use independent judgment and exercise discretion while performing job tasks.
Ability to occasionally lift and manipulate (bending, twisting,) with physical dexterity parts up to 60 lbs. and to stand and/or stoop for extended periods of time.
Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment.
Join us and become a part of a company that is shaping the future of technology.
At LG, we strive to make Life Good for Everyone.
LG Magna e-Powertrain USA, Inc. is a newly established US subsidiary headquartered in South Korea, formed through a joint venture by LG Electronics Vehicle Solution and Magna International, created to bring new synergies based on LG's electric vehicle component capabilities and Magna's experience in the traditional automotive industry. Located in Southeast Michigan, LG Magna USA provides engineering, sales, and quality solutions for developing various electric vehicle products such as drive motors, power conversion devices, and related integrated systems.
LG Magna USA, as part of the global LG Magna team, strives to become the global No.1 e-Mobility solution partner by providing the highest value technologies and products, securing profitable growth together with customers, and contributing to a sustainable society.
Our team takes pride in driving progress by developing innovative solutions for electric vehicle industry customers. Powered by a culture of passion, teamwork, customer focus, initiative, and creativity, we are pushing the boundaries every day. With the philosophy that "people are the source of corporate competitiveness," we are committed to actively seeking out top talent and investing in career growth and development to retain exceptional people.
We invite people to join our mission to create innovative solutions leading the trend in creating an eco-friendly, clean future through the electric vehicle industry, to drive a better life.
Applicants must be currently authorized to work in the United States on a full-time basis.
The employer will not sponsor applicants for work visa.
Overall Responsibilities:
Our Electrical Engineer supporting our Quality Warranty team is a collaborative and highly impactful role that will be responsible as a direct contact person in the all the quality area for e-PT components (Inverter, Convertor and Motor) returned from the customer plant, including analyzing, repairing, and identifying root causes.Major Tasks Listed Below:
Responsible to management of Customer's warranty center operations:shipping/receiving returned e-PT components from Customer warehouse/ plants.analyzing, root investigation, troubleshooting, and repair/refurbishing the defective partsvalidation with chamber/TAS and test EOL equipmentMaintain and manage test equipment; EOL, Charger/Discharger, Leak Tester, etc.Oversee all quality issues for e-PT components including field support, Plant Liaison and RMA process management.
Analyzes all warranty claims to determine root cause of product returns.
Perform tear down and failure analysis of returned product to determine root causes.
Conduct SWAP testing with tracked removed parts with sub-suppliers to trace issues.
Lead APQP activates and coordinates PPAP documentation (PFD, PCP, PFMEA) for customer approval.
Lead the response to emerging quality issues by tracking and performing containment activities.communication effectively with customer and internal teams (locally and overseas) regarding quality concernsLead Product Review Report (PRR) investigations to identify potential root cause of failed parts.
Prepare technical reports by collecting, analyzing, and summarizing data with recommendations.
Report quality status internally (locally and overseas) and to the customer, using PRTS, 5 Phase, GQTS, 8D methodologies.
Required Qualifications:
Bachelor's degree in Electrical, Electronics or Mechatronics EngineeringMinimum of 5 years of Electrical/ Electronics Application or Test EngineeringSkill in Quality Engineering Root Cause AnalysisExperience in process improvement and quality engineering methodologiesKnowledge of Quality system (TS16949) and APQP, PPAP, FMEA, SPC, etc.Understanding of electrical printed circuit board assembly (PCBA)Ability to interpret and create electrical schematics.
Ability to travel up to 10% to customers, warehouse required.
Ability to use independent judgment and exercise discretion while performing job tasks.
Ability to occasionally lift and manipulate (bending, twisting,) with physical dexterity parts up to 60 lbs. and to stand and/or stoop for extended periods of time.