Service Product Engineer

Who are we? XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air treatment, thermal management, and liquid cooling systems. We focus on high-performance solutions for data centers, healthcare, clean rooms, life sciences, and other mission-critical environments, driving innovation to reduce carbon footprints and support goals like Net Zero and LEED certification. We are thrilled to operate our cutting-edge U.S. Technology headquarters and manufacturing facility in Mesa, Arizona (opened in 2025), reflecting our rapid growth and commitment to sustainable climate solutions. As part of our rapid U.S. growth, We are seeking a Service Product Engineer (Mechanical or Electrical) to support the performance, reliability, and continuous improvement of HVAC and refrigeration systems operating across both service and field operations. Joining the Service team, this role acts as a key link between service, engineering, and operations by addressing technical issues, improving product performance based on field feedback, and ensuring systems meet operational and customer expectations. An overview of your responsibilities! Lead technical troubleshooting and provide advanced support across service operations and field activities Drive root cause investigations for recurring issues and implement corrective and preventive actions Partner with logistics, procurement, and engineering to influence and implement improvements based on field feedback Support training programs to ensure effective knowledge transfer and consistent field execution Develop, maintain, and optimize field service documentation, SOPs, and technical standards to improve consistency and execution Modify product drawings (CAD) to reflect field insights and service improvements Identify gaps and lead continuous improvement initiatives What you'll need, among other things! Bachelor's degree in Mechanical Engineering, Electrical Engineering or related field 5+ years of experience in mechanical/electrical systems, preferably with mission-critical products such as CRAH units, chillers, or HVAC systems Strong troubleshooting and problem-solving experience within service or field environments Practical knowledge of construction, general contractor, site and installation dynamics Experience with testing, data analysis, and performance validation Strong communication skills and ability to work cross-functionally within a service-driven organization Willingness to travel up to 15% Does this sound like you? We look forward to receiving your application! Why choose XNRGY? Competitive salary and performance incentives Comprehensive medical, dental, and vision insurance 401(k) plan Employee Assistance Program Generous paid time off A dynamic, collaborative team open to change and fresh ideas Modern, state-of-the-art facility equipped with Industry 4.0 technology in Mesa, Arizona Opportunity to contribute to the green industry transformation and sustainable future Fast-growing, entrepreneurial environment where initiative and impact are recognized Inclusive, diversity-friendly workplace Strong focus on career advancement through internal promotions On-site electric vehicle charging stations At XNRGY Climate Systems, we are deeply committed to fostering a diverse and inclusive workplace. We believe that varied backgrounds, experiences, and perspectives fuel innovation and success. We welcome passionate individuals eager to contribute to a more sustainable environmental future. Are you ready to join our driven team? Join a company that values Courage, Community, Climate, Customer, and Coherence . Be part of shaping our footprint and building a winning team in the sustainable climate solutions industry!