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Field Service Installer
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Flintgroup
Elgin, IL (In Person)
Full-Time
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Job Description
The Field Service Engineer (FSE) Installer at Xeikon plays a critical role in equipment installation, commissioning, and lifecycle technical support for our customers. This position is responsible for leading new system installs, upgrades, relocations, and ensuring successful handoff to production, in addition to ongoing service and maintenance.
The Installer will be the primary technical resource onsite, ensuring machines are installed to specification, fully operational, and optimized for customer production environments. This role requires strong technical expertise, project ownership, and customer-facing professionalism, along with the ability to troubleshoot and resolve issues across hardware, software, and workflow systems.
Installation & Commissioning Lead and execute new equipment installations, system relocations, and upgrades
Perform machine setup, calibration, alignment, and full system validation
Ensure all installations meet Xeikon specifications and customer production requirements
Coordinate with internal teams (Project Management,TSS, Logistics) for installation readiness and execution
Conduct operator handoff and basic customer training post-installation
Verify system performance and achieve production sign-off with the customer Technical Support & Troubleshooting Diagnose and resolve electrical, mechanical, and software issues during installation and post-install support
Escalate complex issues to Technical Support (TSS) when required
Maintain effective parts management, including RMAs and returns.
Support preventive maintenance and system optimization after installation Customer Experience Proactively communicate with customers regarding service issues and promptly address their concerns
Keep customers informed about the current onsite ETA
Collaborate closely with customers to understand their technical needs and challenges
Ensure punctuality and leave the site in a better condition than upon arrival Administration Keep SMAX work orders current: Installation reports,Labor time, activity logs, RMAS
Accurately mark machines up and down in real time Via SMAX
Provide detailed activity logs on troubleshooting, resolutions
Ensure time cards are accurate and entered daily Continued Self based Training Complete all necessary Litmos classes before due dates
Participate in training programs to enhance technical skills. Expenses Ensure all expenses are submitted the following Monday of travel
Book travel as early as possible to secure the best rates for flights, hotels, and car rentals Position Requirements High School diploma or GED required; Associate's or Bachelor's Degree preferred and/or equivalent experience
Prior experience in break/fix, electrical/mechanical repair preferred
Ability to travel frequently, both domestically and internationally, by car and plane
Valid Driver's License required
Excellent judgment, discretion, and problem-solving skills
Customer service-oriented with the ability to remain calm and professional in stressful situations
Detail-oriented with the ability to work effectively under pressure while meeting deadlines
Proficient in Internet software, E-mail, Microsoft Excel, and Word
Knowledge of the printing industry is a plus
Ability to lift and/or move various weights, including up to 100 pounds
Willingness and availability to work various hours, including weekends and on-call
Ability to work independently without direct supervision
Ability to travel up to 100% is required