Field Service Team Manager

This is where you'll excel Recruit, onboard, develop, and performance-manage Field Service Engineers (FSEs) using clear goals, IDPs, the Skills Matrix, and SuccessFactors/EPM+. Upskill FSEs in mechanical/electronic competencies, market needs, documentation quality, customer communication, and professional reporting; conduct post‑job reviews. Foster a safety‑first, continuous improvement culture aligned with Bühler values, enforcing all

EHS/OSHA/LOTO

standards and ensuring timely training and incident reporting. Maintain deep technical curiosity and build strong working knowledge of the Bühler product portfolio, equipment, and processes. Plan, assign, and optimize field resources to meet customer timelines, commissioning milestones, repairs, overhauls, and preventive maintenance schedules. Review job scopes, confirm tool/parts readiness, and monitor job progress while managing escalations and complex troubleshooting with BU, Engineering, Quality, and Remote Support. Ensure timely, professional communication with all internal and external stakeholders, taking full ownership of customer requests and escalations through closure. Coordinate service support for project managers and ensure proper costing, accurate quotations, and timely approval of timesheets/expenses. Manage team utilization, schedule adherence, warranty cost control, and travel/expense discipline aligned with financial goals. Drive first‑time‑fix rates, job quality, KPI achievement, and identification of service sales opportunities (upgrades, PM contracts, training, parts). Leverage SAP, SuccessFactors, CAQ, CRM, and reporting tools to guide decisions, recommend improvements, and support SQCDP/continuous improvement efforts. These are the skills you'll need 5+ years in people leadership or technical lead capacity is required. 5+ years in industrial field service (installation, commissioning, troubleshooting) is preferred. Strong mechanical and industrial knowledge. Demonstrated customer facing communication skills and conflict resolution. Prior leadership/management role. Formal leadership training. Microsoft Office is required. SAP experience is preferred. Experience with food processing equipment (e.g., pasta, grain, milling, mixing, conveying, thermal, or sorting systems) is preferred.

Ownership & Judgment:

Prioritizes safety and quality; makes data backed decisions under time pressure.

Coaching Mindset:

Develops talent through feedback, on the job training, and structured learning paths.

Customer Centricity:

Anticipates needs; communicates proactively; manages expectations.

Collaboration:

Works across Product Lines, Engineering, Quality, and Sales to solve problems.

Continuous Improvement:

Challenges the status quo; standardizes and shares best practices. This is what you will earn The base salary for this position is $60,000 - $100,000