Customer Service Engineer 1 - MR/AX - Virginia Beach, Virginia

Customer Service Engineer 1

• MR/AX
• Virginia Beach, Virginia Siemens Healthineers
• 3.8 Cary, NC Job Details Full-time $52,720
• $72,490 a year 1 day ago Benefits Disability insurance Company car Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer communication Maintenance inventory management Preventative hardware maintenance Customer relationship building Electro-mechanical components Customer service Equipment troubleshooting Mid-level Client relationship development Microsoft Office Administrative experience High school diploma or GED Driver's License Driving Equipment testing 1 year Medical imaging Communication skills Technical Proficiency Training delivery Full Job Description Join us in pioneering breakthroughs in healthcare.

For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. Service Area

• Virginia Beach, Virginia Shift Requirements after onboarding/training for this role: M
• F 10 AM
• 7 PM This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Customer Service Engineer I, you will be responsible for : You will be servicing MR and AX equipment in the Virginia Beach, Virginia area. Customer Service Engineer Level based on prior experience. You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will help manage financial performance within your territory through inventory management, time management, and timely service call closure. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. This position may suit you best if you are familiar with what is below and would like to develop your career with Siemens Healthineers. You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision. You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. You have experience in testing, repairing, and maintaining capital medical equipment. You have strong customer service and communication skills. You are proficient in the use of tools and service test equipment. General understanding of the principles of electricity, power supplies, and grounding. Required skills to have for the success of this role Minimum high school diploma. Technical degree, military training, or equivalent applicable training preferred. Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.). Ability to work individually and in a team setting. Proficiency in MS Office applications 1+ years' experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed. Valid driver's license, ability to drive independently day and night, and good driving record required.

Physical Requirements:

Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone. Highly organized and able to plan. This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law). Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The base pay range for this position is: $52,720

• $72,490 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement:

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the

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"A successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."

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