Imaging Service Engineer III

Imaging Service Engineer III Biomed Clinton, NC, USA Full Time

Summary:

This role demands strong expertise in electromechanical systems and a deep understanding of imaging technologies. The Imaging Service Engineer III takes full ownership of issues, ensuring follow-through and clear, consistent communication with both Renovo and hospital leadership. Recognized as a leader and trusted regional liaison, this individual thinks strategically, aligns with both personal and organizational goals, and consistently evaluates the financial impact of decisions-demonstrating a strong commitment to cost control and overall performance. What you will do:

• Conducts troubleshooting and repairs at the block circuit and component levels, both independently and under service management supervision. Additionally, perform installations, calibrations and planned maintenance in accordance with service management guidelines.
• Interpret and follow signal flow using blueprints, schematics, and wiring diagrams with strong system troubleshooting skills.
• Demonstrate a solid understanding of clinical applications and image quality standards related to medical imaging equipment.
• Manage OEM-mandated equipment updates and upgrades, ensuring all work is accurately documented in RENOVO's CMMS.
• Proper use of hand tools and test equipment: multimeter, dosimeter, oscilloscope, service software and keys, invasive & non-invasive imaging test devices, hand and power tools, AC line analyzer and phantoms.
• Collaborates regularly with clinical leadership to provide updates on imaging device service status, action plans, and progress, ensuring clear communication and responsive support to meet clinical needs and enhance customer satisfaction.
• Solves most service issues without escalation, consults with senior imaging on complex problems.
• Perform after-hours service as needed and respond to emergency service calls on weekends.
• Participate in shift scheduling and be available for reasonable travel as required.
• Carry out additional duties as assigned by the supervisor.

Qualifications:

• Demonstrates comprehensive knowledge of diagnostic imaging equipment and underlying principles, along with a solid understanding of general patient care devices, including the ability to effectively operate and explain the use of supported systems.
• In-depth understanding of clinical terminology, anatomy, and physiology.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills are essential.

Education/Special Training:

• Associate's degree in biomedical or Electronics Technology preferred; equivalent education will be considered.
• Minimum of five (5) years of experience in servicing and maintaining medical imaging equipment and successful completion of Basic Level I and Level II Imaging Equipment Service Training through an accredited Independent Training Organization, Original Equipment Manufacturer, or equivalent military program preferred.
• Specialized in one or more imaging modalities or systems (Ultrasound, Fluoro, CR, DR, Cath, CT, MR) preferred; may be referred to as an expert in one or more supported modalities.

Required Competencies:

• Accountability
• takes ownership of assigned work and responsibilities, follows through, and closes the loop
• Communication
• clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen
• Considers financial impact of all decisions
• Integrity
• Can admit mistakes, is direct and truthful
• Customer Service
• demonstrates a "customer-first" mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting
• Prioritizes assigned schedules and workload
• Team Building
• Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Regulatory
• Comprehensive understanding of local and national public safety and regulatory agencies, specifically 21 CFR
• Giving Feedback
• Provides constructive feedback towards department goals and activities, helps to foster growth within the team

Safety Requirements:

• Abide and follow our Injury & Illness Prevention Program
• Ontime completion of safety trainings assignments

Physical Requirements:

• Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.
• Ability to mentally concentrate while being subject to stress, interruptions and changing work priorities.
• Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices.
• Must be able to hear speech, distinguish sounds, and speak.
• Must have near vision, far vision, depth perception, and be able to distinguish colors.
• Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.
• Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.
• Must be able to push or pull over 100 pounds frequently (20% of the time).
• Responsible for maintaining a safe work environment for self, colleagues, patients, visitors, and medical staff by adhering to all relevant safety standards and protocols associated with assigned duties