ASSOCIATE SERVICE ENGINEER

ASSOCIATE SERVICE ENGINEER

RALEIGH, NORTH

CAROLINA - 2026-05-22

We seek an Associate Service Engineer to join our dedicated and talented team. At TSP, we share a passion for providing an entirely positive, above-and-beyond service experience for every customer in the TSP family.

ASSOCIATE SERVICE ENGINEERS AT TSP TYPICALLY HAVE THE FOLLOWING JOB RESPONSIBILITIES

Perform hands-on hardware break-fix on multiple storage platforms after a short training period Schedule service calls and coordinate delivery of parts to meet customer SLAs Frequently lift and move up to 20 pounds and occasionally up to 50 pounds for maintenance Act as smart hands with direction from the Rubrik support center for Rubrik maintenance Perform installations of Rubrik storage equipment, including unboxing, lifting, racking/stacking, and configuration Install PayRange devices in multiple local locations Interact with IT customers, TSP technical team members, and external support organizations Influence customer technical representatives, including systems administrators and technical managers Maintain flexibility to travel outside the coverage area when required Participate in a 24/7/365 on-call rotation

THE IDEAL PERSON FOR THIS ROLE WILL HAVE EXPERIENCE SUCH AS

Hardware troubleshooting experience in work, military service, or as a trusted technical resource for friends and family Good job stability reflected on the resume Degree in computer science, information technology, or another technical field preferred Positive attitude, professionalism, self-motivation, and the ability to learn quickly Strong sense of urgency, time management, punctuality, and customer-facing skills General understanding of Microsoft Outlook and professional communication skills by phone, email, and in person

ADDITIONAL INFORMATION ABOUT THIS ROLE

Formal and informal training toward certifications would be considered for a qualified candidate Valid driver's license, reliable transportation, and auto insurance (business mileage will be reimbursed In this role, you will drive to various data center locations in your service area/region

Pay:

$20.00 - $24.00 per hour View our benefits information here: https://marketing.mytsp.net/tsp-benefits Candidates must be authorized to work in the United States

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada. We create great customer experiences by saving you time and money. We're driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software — our product is our people. TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.