Cube Advisory Engineer in Cube Success

Cube Advisory Engineer in Cube Success AutoStore - 3.7 Salem, OR Job Details Full-time 19 hours ago Benefits Profit sharing Paid parental leave Health savings account Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Bachelor's degree in mechanical engineering Field service equipment repair Customer communication On-site technical support Databricks Defect resolution root cause analysis Computer Science Customer service Defect analysis Systems architecture within technology IT system monitoring Mechanical Engineering Hardware maintenance Metrics Reporting Mid-level 3 years Master's degree Production systems Analysis skills Business intelligence tools Computer hardware Master's degree in mechanical engineering Log analysis tools Computer networking Data-driven problem-solving Field engineering equipment installation System deployment Problem management Master's degree in computer science Commissioning phase involvement Full Job Description AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That's how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry's most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space. AutoStore - moving things forward.

The Role:

AutoStore is seeking a highly skilled engineer with strong analytical capabilities to serve as Cube System Engineer. In this role, you'll merge deep technical analysis, troubleshooting, and problem-solving across the AutoStore technology suite with field engineering work to ensure the success of AutoStore's new product validation program. At AutoStore you'll become an expert in all aspects of the cube solution (software and hardware), solve our most complex challenges in production environments, and enable the firm to drive new product innovation faster.

Key Responsibilities:

Partner closely with our US validation partners, some of our most important partnerships. Ensure that they receive sterling service through upgrades and close monitoring. Align closely with them, with our supporting partners, and with other end-customers. Analyze complex datasets and identify/report deviations with our high priority validation partners. Perform rigorous analysis in close collaboration with the Cube Success team in Norway. Conduct advanced root cause analysis on system failures and performance issues Analyze system logs, data sets, and diagnostic outputs to identify trends and anomalies. Set up complex analysis using tools as e.g., PowerBI Field Operations & Support Perform on-site installation, commissioning, and maintenance of complex technical systems and equipment Diagnose and resolve system issues in the field, ensuring minimal customer downtime Provide technical support during deployments, upgrades, and service interventions Collaborate with partners, customers and internal teams to ensure successful implementation/upgrading and operation Regular travel to customer sites is expected

Key Qualifications:

3-7+ years of experience in field engineering, technical support, or system engineering roles Strong troubleshooting and diagnostic skills across hardware and software with a complex product Bachelor's or master's degree in Mechanical Engineering, Computer Science, or related technical field Willing to travel regularly to customer sites and to Norwegian offices Technical Skills Experience with data analysis tools (e.g.,PowerBI) Understanding of system architectures, networking, or control systems (depending on domain) Ability to interpret logs, telemetry, and performance metrics Familiarity with monitoring tools and diagnostic platforms Experience with Databricks preferred Core Competencies Analytical mindset with strong problem-solving abilities Ability to work independently in field environments while maintaining high quality standards Strong communication skills with the ability to explain complex technical concepts Adaptability and resilience in fast-paced, high-pressure situations Customer-focused approach with a proactive mindset

We Offer:

AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere. Comprehensive Medical, Dental, and Vision plans Health Savings Account (HSA) with a company contribution Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents Retirement 401(k) plan with employer match and discretionary profit sharing contribution Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more! AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Recruitment Agencies AutoStore does not accept agency resumes or assistance. Please do not forward resumes to our jobs alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. Struggling to find your next dream job? We believe that following a defined and structured recruitment process will ensure that we have a fair and equal process for all candidates. We focus on finding the right talent and have designed our process to reduce biases and have a good candidate experience. For that reason, we are not accepting open applications, but encourage you to set up a job alert on our recruitment page to be notified when the next opportunity arises within your field of interest. Unsure about which path is the right one for you? Try our brand new AutoStore Pathfinder! Here you will be able to take a short questionnaire and read about where in our organization your skillset and personality can be a fit About Us AutoStore, founded 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. We are a value driven organization, with our people being our most important asset. Lean, Bold, and Transparent manifest itself in everything we do, and are pushing borders to increase efficiency, safety and develop new products for our customers. AutoStore was born out of the great idea for storing goods like Rubik's Cube, instead of Dominos. We are now looking for talent that share our values and curiousity for new technology and development