Service Engineer

at Bodorlaser, Inc in Schaumburg, Illinois, United States Job Description Note that this is a remote position in Houston, TX, requiring some domestic travel 2 - 3 weeks a month for a few days each week to client sites (up to 75% time), as assigned.

Job duties include:

Serve as the primary technical point of contact for customers, delivering advanced field service and support through on-site visits as well as remote communication to ensure reliable operation of laser-cutting systems. Conduct in-depth mechanical and electrical diagnostics, investigation, and root-cause analysis to independently resolve complex issues in custom fiber laser cutting machines and industrial CNC equipment. Interpret and apply technical drawings, layouts, schematics, and blueprints to support accurate troubleshooting, installation, and commissioning activities. Develop and implement effective mechanical and electrical repair solutions with minimal supervision, identifying required replacement parts and coordinating logistics with vendors and internal teams. Participate in final system integration, testing, and commissioning of customized automation and laser-cutting projects, ensuring performance meets engineering and customer requirements. Provide expert-level technical training, test-cutting demonstrations, and engineering-based recommendations to customers and prospective clients in collaboration with the sales team (attending industry trade shows and exhibitions held in the U.S. as required). Collaborate with global engineering teams, including China-based technical staff, to resolve complex issues, develop custom solutions, and support continuous product improvement. Document all service activities and provide structured technical feedback, failure analysis, and performance improvement recommendations to headquarters based on field experience. To view full details and how to apply, please login or create a Job Seeker account