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Marine Electronics Support Specialist
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Darwin Recruitment
Denton, TX (In Person)
Full-Time
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Job Description
Marine Electronics Product Support Specialist Position Summary The Marine Electronics Product Support Specialist serves as a technical expert within the service organization, providing advanced product support, troubleshooting, training, and field service for marine electronic systems. This role combines office-based technical assistance with occasional travel to customer vessels, dealer locations, industry events, and training sessions. The successful candidate will deliver high-level technical support while maintaining exceptional customer satisfaction and staying current with evolving marine technologies. Key Responsibilities Technical Support
- Provide expert troubleshooting and technical assistance to dealers, service providers, and end users via phone, email, and web-based platforms.
- Diagnose and resolve issues involving marine electronic, navigation, communication, and vessel monitoring systems.
- Recommend repair solutions, installation procedures, and replacement components. Field Service
- Travel periodically to customer vessels and service locations to perform advanced diagnostics, repairs, system integration, and commissioning activities.
- Support installation and interface of marine electronics with third-party vessel systems and equipment. Product Development & Testing
- Evaluate new products, software updates, and system enhancements.
- Conduct testing and provide feedback to engineering and product development teams.
- Research competitive technologies and industry trends. Training & Documentation
- Develop technical training materials and support documentation.
- Conduct product training seminars and technical workshops for dealers, service technicians, and customers. Industry Support
- Represent the company at trade shows, exhibitions, and industry events.
- Provide technical demonstrations and customer support during events. Qualifications Education & Experience
- Technical education, vocational training, or equivalent experience in electronics, electrical systems, or related disciplines preferred.
- Several years of hands-on experience supporting marine electronics, navigation systems, communication equipment, or related technologies.
- Military or commercial experience with electronic systems may be considered equivalent.
- Strong troubleshooting and diagnostic skills with electronic and integrated vessel systems. Technical Skills
- Knowledge of marine electronics, radar, navigation, communication, and vessel control systems.
- Ability to read and interpret schematics, wiring diagrams, and technical documentation.
- Proficiency with Microsoft Office applications and computer-based diagnostic tools.
- Experience using electronic test equipment and hand tools. Certifications & Requirements
- Valid driver's license and ability to travel as required.
- Passport eligibility for potential domestic and international travel.
- Ability to obtain industry-specific communications and electronics certifications when required. Core Competencies
- Marine Electronics Troubleshooting
- Technical Support & Customer Service
- Product Training & Instruction
- Diagnostic Testing & Repair
- System Integration
- Technical Documentation
- Independent Decision-Making
- Problem Solving
- Communication Skills
- Customer Relationship Management Work Environment
- Primarily office-based with extensive use of computers, phones, and remote support tools.
- Periodic travel to vessels, customer locations, training events, and industry exhibitions.
- Ability to work onboard vessels and in marine environments.
- Must be capable of lifting equipment and materials up to 75 pounds and accessing vessel spaces when required. Compensation & Benefits
- Competitive hourly compensation with overtime opportunities.
- Annual performance incentive program.
- Comprehensive benefits package including medical, dental, vision, disability, life insurance, retirement savings plan with employer contribution, paid time off, and paid holidays.
- Ongoing professional development and technical training opportunities.