2nd Level Support - Industrial Systems

From Troubleshooting to Training — Be the Go-To Expert We are seeking an experienced Technical Support Specialist whose expertise will be valued as you join our team. As a 2nd Level Support Specialist , your role is crucial to our success, as you will be providing remote product support to customers and technicians. Working within a team of experienced support specialists and dispatchers, you will assist customers and technicians with basic equipment troubleshooting and parts-related questions. Your tasks Assist customers and field technicians in diagnosing and resolving mechanical, electrical, and software machinery-related issues. Provide technical support via phone, chat, or email to resolve ticket issues promptly. Document all service calls, troubleshooting steps, and repairs in detailed service reports. Utilize diagnostic tools and software to identify problems and recommend appropriate solutions. Provide recommendations on spare parts and tools. and other resources necessary for effective maintenance. Follow up on service calls to ensure customer satisfaction and identify additional support needs. Educate customers and technicians on safety best practices related to machinery operation and maintenance. Develop and deliver training programs and materials tailored to customer needs. Stay current with the latest developments in machinery and industry best practices through ongoing training and education. Provide regular reports to management on support activities, joint issues, and areas for improvement. Gather feedback from customers and field technicians regarding machinery performance and relay this information to the product development team for continuous improvement. On-site expert technical assistance Technician training Your profile Degree in Mechanical Engineering, Electrical Engineering, Network Engineering, or a related technical field. 1-2 years of related work experience, either in a hands-on maintenance role or in a support capacity, will also be considered. Physical ability to work in environments with heavy machinery, which may involve lifting up to 50 lbs. Hands-on experience with specific software used in the industry (e.g., setup, configuration, maintenance, and support). Ability to interpret technical manuals and schematics. Proficiency in using diagnostic tools and software for troubleshooting mechanical and electrical issues. Knowledge of repair techniques and familiarity with parts management Ability to create and interpret technical documentation, including service bulletins, manuals, and reports. Experience working in cross-functional teams, including engineers, IT professionals, and end-users. Excellent verbal and written communication skills for interacting with clients, team members, and other stakeholders. Strong customer service skills, with the ability to explain complex technical concepts to non-technical users. Your advantages at Bizerba Vacation and Holidays Time off Model I Holiday Schedule At Bizerba it is important to us that your work-life balance is not neglected. That's why we offer you flexible working hours so that you can organize your private life according to your individual needs. Paid time off (PTO) is available as a company benefit to all full-time employees. PTO can be used for any time off that an employee needs throughout the year including. leisure, personal, sick, etc. The Company also provides 8 paid holidays each year for all Full Time Employees. Retirement Plan 401K Plan I ADP Full time, regular employees who have completed "two months of continuous service" are eligible to participate in Bizerba 401(k) plan. Bizerba matches 100% up to 3% of your contribution and will give you an extra 0.5% for contributing at least 4%. Medical, Dental, Vision United Healthcare I Health, Dental and Vision United Healthcare is our insurance provider. We offer 3 tiers of Medical benefits, Dental HMO and PPO, and Vision benefits. Equitable Disability Leaves I EAP Bizerba provides Short-Term and Long-Term Disability to all eligible employees. These benefits are provided by Bizerba at no cost to you. The EAP is a confidential service, free of charge to you and your family and designed to help with personal, job and family concerns. Five face to face counseling sessions are available through the EAP for personal difficulties such as: Stress, Anxiety, Depression; Life Transitions; Divorce/Separation; Grief & Loss; etc. About Bizerba Although Bizerba did not invent the weight, we have definitely paved the way for modern weighing technology. Since 1866, our name•like no other•has stood for efficient weighing, slicing and labeling solutions.

Today we operate in 120 countries with approximately 4.500 employees. Any questions? Your HR team E career.us@bizerba.com Similar jobs Field Service Technician•Industrial Systems Remote , USA | Bizerba USA Inc. | New Hire | Service | 20763 Flexographic Press Operator Joppa, MD , USA | Bizerba Label Solutions | New Hire | Other | 20811 Order Management Associate Richmond, VA , USA | Bizerba USA Inc. | New Hire | Other | 20610 More of that Back to overview