Field Service Manager Wet End

The Field Service Manager is responsible for supporting the achievement of business targets for the BTS Group specifically for the Headbox and Former Field Services. Ensure complete support and management of after-sales service to all customers. Job Duties & Responsibilities Understands and has the knowledge of the Headbox and Former technology Generates quotes and coordinates schedules of field service personnel providing plans to improve service performance, through reviews of current performance and recommendations for improvements. Work with Agreement Managers to generate long term proposals for mill site services with proposals toward value added services to customers. Serves as the lead interface to Project Management for staffing installations. Review of completed project results with respect to both technical success and profitability. Serves as a product technical resource in NA for both external and internal customers. Stays abreast of competitors' products and activities. Responsible for budget and policy recommendations and improvements. Develops a team of service employees to ensure performance against the agreed service standards including leading and directing team. Job Requirements Bachelors or Associates Degree from university or technical college; preferred minimum of three to five years technical experience in a similar position within the paper industry or a related industry; or an equivalent combination of education and experience. Knowledge of installation, operation, maintenance, and repair of company produced equipment. Requires the ability to read blueprints and diagrams. Must be able to perform arithmetic calculations involving fractions, decimals, percentages, and metric conversions. Working knowledge of electronics, hydraulics, pneumatics, welding, rigging, pipefitting, and machining preferred. Strong leadership ability is essential to supervise work groups. Maintain current Passport and Valid Driver's License. Travel, 50% minimum of field days is expected, International travel required, Air travel is required Must be accessible during normal working hours and other non- standard hours occasionally as needed to support customers. We Offer We offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension. Please note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen. Applicant must be authorized to work in the US. Where everything works together Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team! www.valmet.com/careersna Valmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Please note that Valmet will never ask for personal financial information during the interview process. If you feel you have been a victim of an online job posting scam, please notify the Federal Trade Commission http://www.valmet.com Valmet is a global technology leader serving process industries. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. In 2024, Valmet's net sales totaled approximately EUR 5.4 billion. Our head office is in Espoo, Finland, and we have experts in approximately 40 countries around the world. Valmet's shares are listed on Nasdaq Helsinki. To protect our candidates' privacy, Valmet will never ask any personal information such as banking information or social security number during the recruitment process.