Utilities Specialist

Utilities Specialist Provo, UT Job Details $18 - $20 an hour 2 hours ago Benefits 401(k) Opportunities for advancement Qualifications Project reporting Customer communication Renewable energy 11+ years Research Mid-level Databases Public utility experience CRM system proficiency Training Cross-functional collaboration Communication skills Solar energy Cross-functional communication Progress tracking (project management tasks) Customer complaint resolution

Full Job Description About Us:

Zeo Energy is a leading, fully integrated residential solar and clean-energy company powering the next generation of renewable solutions across the US. With 20+ years of experience as a trusted national solar energy company, we've built our reputation on quality workmanship, long-term performance, and a customer experience that stays in-house from start to finish - sales, design, installation, service, and support. Zeo Energy is focused on rapid growth and innovation. As a publicly traded company, we're expanding our footprint and investing into clean-energy technologies. At Zeo Energy, you'll have the opportunity to be part of an industry leader, drive meaningful change in the renewable energy space, and help shape a sustainable future—while growing your career alongside a dynamic, forward-thinking team.

Position Overview:

We are seeking a highly motivated Utility Specialist to join our dynamic and culture-focused team. As a Utility Specialist, you will play a critical role in assisting the customer through the final step of the solar process- submitting all paperwork and documentation required by the local utility company for "NEM" (Net Energy Metering) and "PTO" (Permission To Operate the solar system). You will be assigned complex projects and be responsible for overseeing the utility application process and pushing solar accounts in this step through to completion. You will support other agents with problem solving, training, and researching utility requirements.

Key Responsibilities:

Project Management:

Submit applications, paperwork, and solar system information to local utility companies Monitor utility progress and provide solutions to both the customer and utility provider promptly in the event of an issue Collaborate with cross-functional teams to identify utility requirements and objectives and ensure progress is made on each account Build and maintain databases of utility information

Customer Communication:

Act as the primary point of contact for customers while in the utility stage of the process Provide regular project status updates and address customer concerns

Documentation and Reporting:

Maintain accurate project documentation, including applications and NEM/PTO reports

Qualifications:

Experience in the solar or renewable energy industry is required and experience working with utility companies is preferred Familiarity with customer service and occasional complaint resolution Strong communication and interpersonal skills Capability to work effectively in a collaborative team environment Ability to navigate websites, application forms, spreadsheets, and customer relationship management software At this time, no remote work is offered. Work must be done in the office Why Work at Zeo Energy? Be part of an innovative team dedicated to renewable energy and sustainability Opportunities for professional growth and advancement in a growing industry Competitive pay, 401(k), benefits, and a supportive work environment Zeo Energy is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences. While performing the duties of this job, the employee is regularly required to talk or listen. Regular periods of sitting or standing may be required by this position. Specific vision abilities required by this job include close vision and ability to adjust focus.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. E04JI800h4ce40949s2