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Engineering Program Manager, AppleCare
Job
Apple
Emeryville, CA (In Person)
Full-Time
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Job Description
At Apple, we don't just work, we innovate, create, and redefine what's possible. We know that the magic happens at the intersection of hard work, creativity, and a vibrant work environment, and every customer interaction is a chance to amaze, inspire, and connect. By obsessing over the tiniest details, we create experiences that leave a lasting impact.
In AppleCare, our goal is to create the world's greatest products that last as long as possible while simultaneously empowering customers to find and perform quality repairs. Join us to help shape the future of Apple repair and lead cross-functional repair programs from conceptualization through deployment. In this role, you will partner with engineering teams to define repair requirements, influence product design for repairability, and develop repair solutions that embody Apple's commitment to sustainability and exceptional customer experience.
This is your opportunity to directly shape the design of Apple products and software, creating lasting impact for millions of customers worldwide. DescriptionWe are seeking a highly motivated and self-driven Repair Engineering Program Manager who will lead cross-functional repair programs spanning factory operations, hardware development, and software engineering.
This role requires driving the complete lifecycle of repair projects-from conceptualization through deployment-developing program plans, establishing milestones, and ensuring on-time delivery of AppleCare repair programs. You will partner with engineering teams to define repair requirements that influence product design for repair and lead development of software tools, diagnostic infrastructure, and system changes enabling scalable field repair solutions.
You will identify and communicate cross-functional issues, technical risks, and schedule impacts to all stakeholders, including senior leadership. This includes coordinating resolution of software defects and repair system challenges while managing end-to-end validation activities and ensuring production readiness before launches, aligning technical execution with business objectives.\
In AppleCare, our goal is to create the world's greatest products that last as long as possible while simultaneously empowering customers to find and perform quality repairs. Join us to help shape the future of Apple repair and lead cross-functional repair programs from conceptualization through deployment. In this role, you will partner with engineering teams to define repair requirements, influence product design for repairability, and develop repair solutions that embody Apple's commitment to sustainability and exceptional customer experience.
This is your opportunity to directly shape the design of Apple products and software, creating lasting impact for millions of customers worldwide. DescriptionWe are seeking a highly motivated and self-driven Repair Engineering Program Manager who will lead cross-functional repair programs spanning factory operations, hardware development, and software engineering.
This role requires driving the complete lifecycle of repair projects-from conceptualization through deployment-developing program plans, establishing milestones, and ensuring on-time delivery of AppleCare repair programs. You will partner with engineering teams to define repair requirements that influence product design for repair and lead development of software tools, diagnostic infrastructure, and system changes enabling scalable field repair solutions.
You will identify and communicate cross-functional issues, technical risks, and schedule impacts to all stakeholders, including senior leadership. This includes coordinating resolution of software defects and repair system challenges while managing end-to-end validation activities and ensuring production readiness before launches, aligning technical execution with business objectives.\
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