Production and Service Planning Engineer

Production and Service Planning Engineer Position Title:

Production and Service Planning Engineer Department:

Operations /

Technical Service Location:

Largo, Florida, USA (On-site)

Employment Type:

Full-Time Experience Level:

Entry Level / Recent Graduate or 1 - 3 years of experience

Industry:

Medical Device Manufacturing (FDA-regulated environment) About the Company We are a Florida-based medical device manufacturer specializing in the design, production, and post-market support of FDA-regulated medical devices. We deliver innovative medical technology to clinical end-users across the United States. As we continue to grow, we are seeking a motivated, detail-oriented Industrial Engineering graduate to join our Operations team as a Production and Service Planning Engineer. Position Summary The Production and Service Planning Engineer plays a central operational role in coordinating the company's manufacturing schedule and after-sales technical service activities. This individual will serve as the primary planning interface between customers, the service workshop, the production floor, and the supply chain — ensuring that incoming service requests and production orders are scheduled, tracked, and fulfilled within defined timelines and in full compliance with applicable regulatory requirements. The role offers a structured career path into medical device operations, production management, and regulatory-compliant manufacturing. Key Responsibilities Technical Service Planning & Customer Communication Receive, log, and triage incoming service requests from customers via email, and service portal. Serve as the primary point of contact for customers throughout the service lifecycle, providing timely status updates, repair estimates, and shipment information in clear, professional English. Issue Return Merchandise Authorization (RMA) numbers, coordinate inbound shipping/customs documentation, and confirm equipment receipt. Maintain accurate service records for each device, including intake condition, diagnostic findings, repair actions, replaced parts, and final test results. Schedule service technicians and allocate workshop capacity based on priority, contractual SLAs, and parts availability. Prepare and issue service reports, invoices, and post-service customer satisfaction follow-ups. Production Planning & Scheduling Develop and maintain weekly, monthly, and quarterly production plans aligned with sales forecasts, on-hand inventory, and capacity constraints. Execute Material Requirements Planning (MRP) within the company's ERP system; release work orders and monitor execution against schedule. Coordinate cross-functionally with Procurement, Production, Quality Assurance, and Shipping to ensure on-time delivery. Monitor key operational KPIs (on-time delivery rate, average turnaround time, workshop utilization, backlog) and report deviations with corrective action recommendations. Support continuous improvement initiatives using Lean, 5S, and basic Six Sigma methodologies. Regulatory Compliance & Documentation Maintain Device History Records (DHR), service records, and traceability documentation in accordance with

FDA 21 CFR

Part 820, the new QMSR and

ISO 13485

2016. Support complaint handling and CAPA processes by ensuring service findings are accurately captured and routed to Quality Assurance. Assist in periodic internal audits and management reviews by providing operational data and documentation. Ensure all customer-facing communications and shipping documents comply with applicable FDA, export control, and HIPAA requirements where relevant. Required Qualifications Bachelor's degree in Industrial Engineering from an accredited university (related disciplines such as Manufacturing Engineering, Systems Engineering, or Operations Engineering will also be considered). Authorized to work in the United States without current or future employer sponsorship (this position is not eligible for visa sponsorship). Strong written and verbal English communication skills, with the ability to professionally interact with clinical customers, distributors, and international partners. Demonstrated proficiency in Microsoft Office, particularly advanced Excel (pivot tables, lookups, basic data analysis). Strong analytical, organizational, and follow-through skills, with the ability to manage multiple concurrent priorities in a deadline-driven environment. Willingness and ability to work primarily on-site at the Florida facility. Preferred Qualifications Coursework, internship, or project experience in production planning, MRP, supply chain management, or lean manufacturing. Familiarity with ERP systems Awareness of

FDA QSR/QMSR, ISO

13485, GMP, or other regulated-industry quality systems. Exposure to medical device, electronics, aerospace, or other regulated manufacturing environments through internships or co-op programs. Working knowledge of statistical tools or process improvement methodologies (Lean Six Sigma Yellow/Green Belt is a plus). Core Competencies Customer-first communication and professional tone. Structured problem solving and root-cause thinking. High attention to detail and documentation discipline. Ability to balance regulatory compliance with operational efficiency. Collaborative mindset across engineering, quality, and commercial teams. Proactive, self-motivated, and takes ownership of their work. Physical Requirements & Work Environment This role is performed in a combined office and light-manufacturing/workshop environment. The employee must be able to sit at a workstation for extended periods, occasionally lift up to 50 pounds (e.g., when handling returned devices or shipping cartons), and walk between office and production/service areas throughout the day. Personal protective equipment (PPE) is provided where required. Reasonable accommodations will be made for qualified individuals with disabilities. Compensation & Benefits Competitive salary, commensurate with qualifications 401(k) retirement plan with employer match. Paid Time Off (PTO), and observed U.S. federal holidays. Annual performance review with merit-based increase opportunities. Professional development support, including training, certifications and continuing education. Career progression path toward Senior Planner, Operations Supervisor, or Quality/Regulatory roles.

How to Apply Send us:

Your resume Cover letter (optional) Three (3) references with contact information, including at least one professional or academic reference Required before starting work: Background check Work authorization verification (Form I-9) Drug screening Nicotine/tobacco testing Drug-Free Workplace This is a drug-free workplace. Pre-employment drug screening is required as a condition of employment. Random drug testing may be conducted in accordance with company policy and applicable law. A positive confirmed test result may result in withdrawal of a job offer or termination of employment. Tobacco-Free Workplace This is a tobacco-free workplace. Pre-employment nicotine testing is required for this position. An offer of employment is contingent upon a negative nicotine test result, consistent with applicable law Global Good uses E-Verify to confirm work eligibility.

Work Location:

In person

Benefits:

401(k) 401(k) matching Paid time off

Work Location:

In person