Manager, Applied AI Engineer

at Zoom in Boise, Idaho, United States Job Description What you can expect The Zoom Virtual Agent Deployment team bridges Sales and Engineering through hands-on technical validation. We enable customers to transition from pilot to production by deploying intelligent voice and chat agents that deliver measurable business outcomes. About the Team As a Manager, you will lead a team of technical experts responsible for designing, deploying, and scaling AI-driven customer engagement solutions.

Responsibilities:

+ Leading, mentoring, and developing a team of AI deployment engineers and solution specialists. + Overseeing proof-of-concept and production deployments across Zoom customer base. + Ensuring projects meet quality, performance, and delivery objectives. + Guiding the design and deployment of production-ready AI agents integrated with CRMs, telephony systems, and knowledge bases. + Reviewing and approve technical architectures for scalability, security, and maintainability. + Defining and track key performance indicators such as resolution rate and customer satisfaction. + Partnering with Product and Engineering teams to identify and prioritize platform enhancements. What we're looking for: + 7+ years of experience in customer-facing technical roles, including at least 2 years in leadership or management. + Proven success deploying complex SaaS or AI/ML solutions in enterprise environments. - Have an understanding of LLM -based agent architectures, orchestration, and guardrails. + Have hands-on experience with voice technology stacks ( ASR , TTS , turn-taking, barge-in) and at least one major provider (e.g., ElevenLabs, Azure, Cartesia). + Demonstrate proficiency in Python and working knowledge of TypeScript or Go for enterprise integrations. + Excellent communication and stakeholder management skills across technical and business audiences. + Have familiarity with contact center platforms (Genesys, Five9, NICE , Zoom Contact Center) or AI agent platforms (Decagon, Sierra, etc.). + Have experience in regulated industries (healthcare, financial services, telecom) is a plus.

Salary Range or On Target Earnings:

Minimum:

$171,800.00

Maximum:

$375,900.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note:

Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be To view full details and how to apply, please login or create a Job Seeker account