The Vice President, Business Transformation is a senior leadership role accountable for shaping and delivering large‑scale transformation initiatives across the Retirement business. This role serves as a strategic representative of the business, ensuring customer and commercial needs are embedded into transformation programs from vision through execution. As a key member of the US Retirement leadership team, the VP will partner closely with executive sponsors, segment leaders, the Transformation Office, and functional leaders to drive outcomes that modernize capabilities, improve efficiency, and advance long‑term growth objectives. This role operates as an extension of senior leadership and acts as a proxy for business segment executives on key decisions, priorities, and trade‑offs.
Position Responsibilities:
- Enterprise Transformation Leadership + Serve as the senior business representative and owner for transformation initiatives impacting GWAM US Retirement business.
+ Shape and articulate a compelling future state vision that delivers modern, efficient, and straight through business processes. + Ensure transformation programs align with strategic objectives, customer outcomes, regulatory requirements, and long-term financial plans. + Act as an executive thought partner to segment leaders, providing decisive input on strategy, priorities, and execution risks. Program Execution & Governance. + Oversee execution across multiple transformation workstreams, including technology, product, investment products, operations, sales and service, go to market, transitions, and third-party partnerships. + Provide executive level oversight of scope, timelines, financials, dependencies, and risks; identify issues early and drive resolution. + Lead deep dive assessments of complex problem areas and present clear, data driven recommendations for executive decision making. + Represent and lead program governance through Steering Committees, Operating Committees, and enterprise governance forums, ensuring alignment and accountability. Stakeholder Influence & Collaboration + Influence and motivate senior leaders and cross functional partners without direct authority to achieve shared outcomes. + Partner closely with Finance, Strategy, Technology, Operations, Human Resources, Compliance, and Legal to enable integrated delivery. + Drive accurate prioritization, issue escalation, and trade off decisions across competing initiatives. + Build and sustain strong, trusted relationships across leadership teams, clients, and external partners. Business Impact & Results + Drive measurable improvements in business outcomes, including sales, retention, revenue growth, operational efficiency, plan growth, and participant experience. + Ensure transparent, executive ready communication of progress, risks, outcomes, and financial impacts. + Champion continuous improvement, innovation, and customer centricity across transformation efforts.
Required Qualifications:
- + 15 years+ experience in retirement industry with driving outcomes.
+ 10 years+ experience in people leadership with demonstrated ability to attract, develop, promote and retain top, diverse talent. + Deep expertise in the U.S. Retirement industry, including recordkeeping platforms, ecosystems, regulatory requirements, and emerging trends. + Proven experience leading large, complex transformation programs with strong governance, financial discipline, and execution rigor. + Exceptional executive communication, negotiation, and influencing skills; ability to create alignment and "win‑win" outcomes. + Comfort operating in high‑ambiguity environments and shifting seamlessly between strategic and tactical execution. + Demonstrated ability to manage a complex portfolio of initiatives while building strong leadership and partner relationships. + Strong analytical, financial, and balanced decision‑making capabilities.
- _When you join our team:_
- + We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. _If you are applying to this role in Massachusetts, please note the salary range is $217,900 - $405,300 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance._ The role being advertised is an existing vacancy.
- Acerca de Manulife y John Hancock
- Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
- Manulife es un empleador que ofrece igualdad de oportunidades
- En Manulife/John Hancock, valoramos nuestra diversidad.
Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
- Ubicación principal
- Boston, Massachusetts
- Modalidades de Trabajo
- Híbrido
- Se prevé que el rango salarial esté entre
- $217,900.
00 USD - $405,300.00 USD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación. Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .
- Conozca sus derechos (https://www.dol.gov/agencies/ofccp/posters)
- Permiso Familiar y Médico
- Ley de Protección del Empleado contra el Examen Poligráfico (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
- Derecho al Trabajo
- Verificación Electrónica (E-
- Verify
- )•Transparencia Salarial (https://www.
dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)•
Company:
John Hancock Life Insurance Company (U.S.A.)
