Incident Manager

Job Role:

Incident Manager Location:

Mount Laurel, NJ/West Chester, PA Job Description:

Must Have Technical/Functional Skills Incident Management, SRE and operations engineering, reliability architecture, Automation and observability, executive communication Roles & Responsibilities Incident Manager - Resources to provide technical leadership for enterprise wide, high severity incidents, problem investigations, and high-risk changes, while shaping reliability strategy, governance, and operational standards across complex, distributed platforms. Drive Incident resolution management by directing cross functional teams through high impact outages, systemic problem resolution, and large-scale change events. Creating scripts in ELK, Grafana, AppDynamics, COP Auto-executing predefined queries in ELK, Grafana, AppDynamics, COP for real-time issues Attaching live query outputs (metrics, logs, traces) directly to alerts/incidents Eliminating manual tool navigation for IM and Alert teams Enhancing alert systems with contextual intelligence, including metric deviations and anomaly trends, relevant log snippets and patterns, and identifying affected CIs and downstream impacts Education Minimum Graduation