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End User & Desktop Lead
Job
ProCorp Systems Inc.
Remote
Full-Time
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82
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Job Description
End User & Desktop Lead
Location:
Hybrid, Bartlett, TNDuration:
12 Month+ Job Summary We are seeking an End User & Desktop Engineering Manager to oversee our desktop support operations, endpoint engineering, and user-facing technology infrastructure. This role requires a blend of team leadership and hands-on technical management across diverse Windows environments-ranging from modern Windows 11 deployments to specialized, legacy Windows XP workstations. Key Responsibilities- Lead, mentor, and schedule the daily operations of the desktop support and endpoint engineering teams to ensure high-quality service delivery.
- Manage user access, group policies (GPOs), organizational units, and identity workflows to maintain secure end-user access controls.
- : Oversee the deployment, patching, configuration, and security of all corporate end-user devices, including Windows 11/10 and legacy Windows XP environments.
- Serve as the tier-3 escalation point for complex technical issues, ensuring minimal downtime for employees and business operations.
- Maintain and secure legacy Windows XP endpoints through strict network isolation while mapping out migration strategies to transition users to modern hardware. Qualifications