Manager of Field Engineering

Job Requisition:

JR101603

Manager of Field Engineering (Open)

Department:

CC00398 WM001

| WMUO |

Computing Support Job Description Summary:

William & Mary Information Technology (W&M IT) provides a reliable, flexible and secure technological environment that enables swift and skilled solutions for rapidly changing needs to advance teaching, learning, research, student success and operational efficiency. By developing and nurturing meaningful relationships and collaborations on campus and beyond, W&M IT engages, inspires and empowers community members to achieve their goals. We develop expertise, promote self-service and encourage experimentation while working to drive relevant and sustainable change. Reporting to the Director of IT Infrastructure, the Manager of IT Field Engineering supervises a team of field engineers to support the university's network and communication physical infrastructure. Responsibilities of the team include (but not limited to):

• Designing and maintaining underground low-voltage and fiber optic cabling, including Miss Utility response.
• Alongside IT project managers and campus partners in the Office of University Architect, design and deploy IT technology infrastructure into campus construction projects
• Perform IT network equipment lifecycle annual replacements
• Troubleshooting user issues through ticket escalation and network documentation.
• Maintain accurate documentation of underground and in-building cabling.
• Coordinate work by outside contractors Responsibilities of this position as a team leader include (but not limited to):
• Provide leadership, vision, strategy, and relate the goals and objectives of the department.
• Mentor and encourage professional development of team
• Perform annual performance evaluations of direct reports, bringing concerns to department leadership.
• Ensure that team members have necessary safety training and qualifications This position requires working outdoors in all seasons, and in/around utility maintenance holes.

Job Description:

Required Qualifications:

High school diploma or equivalent education. Significant experience with low voltage, fiber optic utility work (typically 5+ years). Experience team management in support of IT (typically 3+ years). Strong understanding of low-voltage and fiber optic cabling standards. Demonstrated experience with cabling terminations and repair. Experience leading a team, including professional growth. Experience supervising contractor personnel working with cabling infrastructure. Demonstrated proficiency in equipment installation and basic configuration, cable management, and project oversight. Demonstrated ability to work independently and as part of a team. Demonstrated ability to stay current with industry technical and organizational trends, products, services, and best practices. Familiarity with Miss Utility response. Strong interpersonal, oral and written communication skills, with a strong service orientation, and ability to deliver outstanding customer service, effectively interface with technical and non-technical staff at all organizational levels, vendor support and sales resources, as well as work collaboratively with in a team environment. Independent, self-starter with the ability to exercise sound judgment while managing multiple work assignments concurrently.

Preferred Qualifications:

Associates or technical degree in a related field, or equivalent combination of experience and training. Relevant telecom/network certifications, such as

BICSI RCDD.

Conditions of Employment:

This position is subject to additional hours that extend beyond the typical work hours, including weekends and holidays. May require overnight travel.

Information Security:

This position requires administrative access to the university's information systems and/or sensitive College data. The incumbent is expected to be aware of and adhere to the Information Security policies of the university as well as all applicable federal, state, and local laws. Additionally, the incumbent is expected to follow information security best practices applicable to their job area and to pursue information security training and awareness opportunities when possible.

Job Duties:

25%

• Design and Deploy:

  Oversee new installations. Along with colleague project managers, deploy infrastructure technology in new construction and facility renovations. 20%

• Maintenance:

  Maintain the university's cable plant, including fiber optic and copper cable diagnostic and repair. Maintain parts inventory to ensure adequate spares are available. Alongside colleagues, respond to Virginia Utility Protection Service ("Miss Utility") requests to ensure the university's underground infrastructure is protected. 20%

• Support:

  Offer third-tier support for physical network issues, including interacting with members of the campus community. 20%

• Documentation:

  Maintain and improve network documentation, incorporating updates into the university's GIS systems. 15%

•

Team Supervision:

Set clear goals and priorities, offer constructive feedback, mentor colleagues.

Essential Designation:

No Additional Job Description:

Salary:

Up to $101,500 commensurate with experience.

Job Profile:

JP0441

• IT Project Leader
• Exempt
• Salary
• S14

Qualifications:

Position Restrictions:

Continuing E&G funded position and not term-limited EEO is the Law. Applicants can learn more about William & Mary's status as an equal opportunity employer by viewing the "Know Your Rights" poster published by the U.S. Equal Employment Opportunity Commission.

https:

// www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Background Check:

William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

Remote Work Disclaimer:

Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor's ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.