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Quality Systems & Warranty Manager
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NPAworldwide Recruitment Network
Spartanburg, SC (In Person)
Full-Time
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Job Description
Quality Systems & Warranty Manager (OOJ - 46152) NPAworldwide Recruitment Network update Last updated: Jun/05/2026
Job Description Our client, a global Tier 1 automotive supplier is seeking a Quality Systems & Warranty Manager to lead quality systems, warranty performance, and continuous improvement initiatives at their facility in Greenville, SC Key Responsibilities Quality Systems & Compliance Lead and maintain the Quality Management System in compliance with IATF 16949 and applicable ISO standards.
Oversee internal, customer, and certification audits and drive corrective actions.
Standardize quality processes across multiple manufacturing sites.
Ensure compliance with automotive quality standards and customer-specific requirements.
Train and coach teams on APQP, PPAP, FMEA, MSA, SPC, and other automotive core tools. Warranty & Customer Quality Serve as the primary customer contact for warranty, field quality, and customer claims.
Lead warranty investigations, root cause analysis, and corrective action implementation.
Analyze warranty trends, claim rates, and quality KPIs to drive continuous improvement.
Coordinate field returns, containment actions, and customer reporting.
Support cost recovery efforts and warranty cost reduction initiatives. Continuous Improvement & Leadership Drive quality improvement projects focused on reducing PPM, warranty costs, and cost of poor quality.
Partner with Operations, Engineering, Purchasing, and Supplier Quality teams to resolve complex quality issues.
Lead cross-functional problem-solving activities utilizing 8D, RCA, and other structured methodologies.
Provide leadership and development for Quality Systems, Warranty, and Field Quality personnel.
Report quality performance metrics and improvement initiatives to senior leadership.