Senior VP and General Manager
Civica
Petersburg, VA (In Person)
Full-Time
Skill Insights
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Job Description
- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. Problem Solving
- Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Technical Skills
- Pursues training and development opportunities; Strives to continuously improve and build knowledge and skills. Customer Service
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Maintains confidentiality. Oral Communication
- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Written Communication
- Writes clearly and informatively; Able to read and interpret written information. Teamwork
- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Inspires respect and trust. Adaptability
- Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Monitors transition and evaluates results; Able to deal with frequent change, delays, or unexpected events. Delegation
- Delegates work assignments; Gives authority to work independently; Sets expectations and monitors delegated activities. Leadership
- Exhibits confidence in self and others; Inspires and motivates others to perform well; Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff and others; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services.
- Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Business Acumen
- Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals; Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Diversity
- Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Supports affirmative action and respects diversity; Builds a diverse workforce. Ethics
- Treats people with respect; Works with integrity and ethically; Upholds organizational values. Strategic Thinking
- Understands organization's strengths and weaknesses; Analyzes market and competition; Adapts strategy to changing conditions. Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Looks for ways to improve and promote quality; Monitors own work to ensure quality. Safety and Security
- Observes safety, environmental and security procedures. Reports potentially unsafe conditions. Attendance/Punctuality
- Is consistently at work and on time; Ensures work responsibilities are covered when absent.
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