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Quality Engineer

Job

Ace Technologies, Inc.

Mundelein, IL (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/4/2026

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Job Description

Job Description Support remediation activities with a focus on retrospective complaint review reportability assessments under FDA requirements. Responsibilities
  • Review historical complaint files as part of a remediation or retrospective review effort to verify completeness and reassess MDR reportability decisions.
  • Apply current FDA MDR definitions, criteria, and decision trees to legacy complaints to determine whether an MDR should have been filed.
  • Identify missing or incomplete data within complaint records and work cross-functionally with Quality, Regulatory, Operations, and other teams to obtain necessary information for a defensible decision.
  • Prepare and submit MDRs through the FDA s electronic MDR (eMDR) system when remediation identifies reportable events.
  • Support compliance with FDA Quality System Regulations, including complaint handling requirements under 21 CFR 820.198, within strict remediation timelines. Essential Skills
  • Hands-on experience reviewing both historical and newly received product complaints for MDR reportability in compliance with FDA regulations (21 CFR Part 803).
  • Working knowledge of FDA MDR regulations (21 CFR 803) and complaint handling requirements.
  • Strong ability to interpret medical narratives, product information, and adverse event descriptions to assess severity, outcome, and reportability.
  • Experience managing high volume documentation reviews or participating in large-scale remediation or retrospective review projects.
  • Strong analytical skills and attention to detail.
  • Ability to work in a fast-paced environment. Additional Skills & Qualifications
  • A Bachelor s degree in a relevant field is preferred but not required.
  • At least 1+ year of experience in complaint handling, MDR evaluation, or similar regulated industry experience.
  • 2+ years of MDR reporting or complaint remediation experience in a medical device or pharmaceutical environment is preferred.
  • Experience working in remediation environments with aggressive deadlines and throughput expectations.
  • Familiarity with complaint management systems such as SAP, TrackWise, or similar platforms.