Senior Technician

At GrayMatter, we transform operations and empower people. Our consulting, implementation and technology curation services help industrial companies modernize their production environments and support operators working on the plant floor. Clients collaborate with GrayMatter to achieve their manufacturing efficiency goals, create intuitive data visualizations, reduce cybersecurity threats and guide successful digital transformation initiatives. And that's where you come in. GrayMatter is dedicated to creating a team of unmatched talent in industrial technology. Our organizational culture encourages opportunities to learn and collaborate. Five core values woven into our DNA make Team GrayMatter stand above the rest: Accountability, Integrity, Respect, Innovation and Teamwork. We're seeking a Senior Technician to provide advanced technical support across the full lifecycle of industrial automation and control system projects. This role applies extensive hands-on experience with industrial software, hardware, and systems to support project execution, troubleshooting, commissioning, and customer success. The Senior Technician works independently on complex tasks while collaborating closely with engineers, project managers, and customers to ensure high-quality service delivery.

Location:

Fort Myers, FL Responsibilities:

Perform field investigation, installation, commissioning, and troubleshooting of PLCs, HMIs, SCADA systems, historians, and industrial networks.

Onsite Commissioning:

Lead system integration, commissioning, and startup activities, including Factory and Site Acceptance Testing (FAT/SAT).

Advanced Troubleshooting:

Perform complex diagnostics and resolve technical issues for industrial hardware and software, both onsite and remotely.

Hardware Validation:

Support and validate hardware installations by verifying panels, wiring, I/O, and device configurations against design documents and the Sequence of Operations (SOO).

Design Assistance:

Collaborate with engineers on system architecture, layout, design discovery, and the development of technical validation records.

Project Execution:

Independently manage assigned tasks within project scope, schedule, and budget, while identifying and documenting potential scope changes.

Technical Documentation:

Prepare and maintain precise technical drawings, configuration records, and system documentation.

Efficiency & Standardization:

Develop reusable templates, scripts, and standardized configurations to improve project delivery and technical processes.

Leadership & Mentoring:

Provide technical guidance and mentoring to junior staff and lead knowledge-sharing initiatives across the team.

Customer Engagement:

Deliver specialized customer training on system operations and support sales teams with technical demos and project estimates.

Requirements:

Associate's degree in engineering technology OR related field with 6+ years of relevant experience, OR bachelor's degree in engineering or related field with 3-5 years of relevant experience. Strong experience with industrial automation systems. Hands-on experience with PLC, HMI, SCADA, and industrial networking. Demonstrated ability to work independently and resolve complex technical issues. Strong documentation, organization, and communication skills. Moderate travel may be required, including overnight travel. Reliable transportation to client sites is required.

Preferred Skills and Experience:

Experience supporting system integration and commissioning projects. Familiarity with multiple industrial software platforms. Prior experience mentoring or training technical staff.

Featured Benefits:

Medical, dental, and vision insurance beginning day one of employment Employer paid short term disability and life insurance 401(k) with up to 4% company match Paid holidays, paid time off, paid sick leave, and paid parental leave Additional benefits available such as long-term disability, accident, critical illness, hospital indemnity, EAP, telemedicine, HSA and FSA.