Production Support Engineer

Production Support Engineer /

Application Support Engineer Location:

Newark, CA (Local Only) Job Description We are seeking a Production Support Engineer with strong application support experience to join a fast-paced enterprise environment. The ideal candidate will have a strong background in troubleshooting production issues, performing root cause analysis, writing complex SQL queries, and supporting business-critical applications. This role requires a hands-on professional who is comfortable working across application support, backend technologies, and database troubleshooting while collaborating with internal teams and external partners. Responsibilities Provide L1-L3 support for enterprise applications. Troubleshoot and resolve production incidents and application issues. Perform root cause analysis and implement corrective actions. Investigate data and application issues using advanced SQL queries. Read, understand, and perform minor backend code modifications when necessary. Collaborate with development teams, business users, and third-party vendors. Monitor application health and support ongoing operational activities. Participate in an on-call support rotation. Maintain documentation related to incidents, resolutions, and support processes. Required Skills Strong experience in Application Support or Production Support environments. Advanced SQL skills with the ability to write and troubleshoot complex queries. Experience with MySQL and/or PostgreSQL. Strong understanding of joins, indexing, query execution, and performance tuning fundamentals.

Backend development experience with:

.NET / C# (preferred) Java or Python Experience troubleshooting production applications and conducting root cause analysis. Strong analytical and problem-solving abilities. Excellent communication and collaboration skills. Self-motivated with a strong sense of ownership and accountability. Preferred Skills Experience supporting ERP or Supply Chain applications. Exposure to Agile methodologies. Experience with Jira or similar ticketing tools. Familiarity with Splunk, Grafana, and application monitoring tools. Experience with MySQL, MS SQL Server, PostgreSQL, or ClickHouse. Basic exposure to Angular-based applications. Ideal Candidate Enjoys troubleshooting and solving complex technical issues. Has a genuine interest in application support and production operations. Thrives in a fast-paced support environment. Demonstrates a positive attitude, accountability, and willingness to learn.