Technology Support II

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Operate monitoring of platforms and services Analyze proactively to prevent issues; reactive analysis to resolve incidents Be On-call approximately one week every five weeks (or as assigned) Participate in a time zone-based on-call roster and collaboration with team members across time zones Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Familiarity with AWS-hosted applications Basic proficiency in SQL and Unix/Linux Demonstrated ability to triage issues and collaborate on demand in unfamiliar situations Broad technical foundation with the chance to develop deep expertise in selected technologies and applications Preferred qualifications, capabilities, and skills Knowledge of one or more general purpose programming languages or automation scripting