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Operational Support Engineer (L2)
Job
Kani Solutions
Atlanta, GA (In Person)
Full-Time
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Job Description
Role Overview Seeking a hands-on L2 Operational Support Engineer to own and resolve production incidents across high-scale video streaming (Live & VOD), player, ads, and CDN platforms . This is a customer-facing role focused on real-time troubleshooting, production stability, and live event support . Key Skills Strong Production Support / L2 Support / Incident Management Expertise in OTT / Video Streaming (HLS, DASH, CMAF) Experience with CDN (Akamai, CloudFront, Fastly) and DRM Solid understanding of AWS / Cloud / Microservices Hands-on with Kubernetes, Docker, Helm Knowledge of Terraform / IaC / CI-CD pipelines Monitoring tools: Grafana, Prometheus, ELK, Kibana, Loki Strong Linux troubleshooting & log analysis Responsibilities Own and resolve critical production incidents (P1/P2) Troubleshoot live streaming, playback, ads, and WebRTC issues Perform safe production changes (configs, CDN, mitigations) Lead incident bridges / war rooms Correlate metrics, logs, and CDN data for root cause Support 24/7 on-call operations Drive automation and operational improvements Top Keywords (ATS / Dice) Production Support, L2 Support, OTT, Video Streaming, HLS, DASH, CMAF, DRM, CDN, WebRTC, AWS, Kubernetes, Terraform, CI/CD, DevOps, SRE, Grafana, Prometheus, ELK, Kibana, Incident Management, Live Streaming