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Operational Support Engineer (L2)
Job
Kani Solutions
Atlanta, GA (In Person)
Full-Time
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Job Description
Looking for a hands-on L2 Support Engineer to manage 24/7 production operations for live video streaming and OTT platforms. This role focuses on incident ownership, real-time troubleshooting, and production stability across streaming, ads, CDN, and player systems. Key Responsibilities Own and resolve L2 production incidents (Live, VOD, Ads, DRM, WebRTC) Perform live troubleshooting & production fixes (configs, CDN, mitigation) Lead/support incident bridges & customer communication Work with Kubernetes, Terraform, Helm, CI/CD pipelines Monitor systems using Grafana, Prometheus, ELK/Kibana Support high-scale live streaming events Participate in 24/7 on-call rotation Drive RCA, automation, and operational improvements Required Skills 5+ years in Production Support / L2 / SRE / Operations Experience with video streaming / OTT platforms Knowledge of HLS, DASH, Web