Production Support Engineer (onsite, Boston)

Company description Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value. Overview As a Production Support Engineer , you will play a critical role in ensuring the stability, performance, and reliability of Tier 1 Asset Management platforms that support business‑critical investment and compliance operations.

You will work at the intersection of engineering, data, and financial domain expertise, supporting high‑availability systems while embracing AI‑native ways of working. Responsibilities Your Impact Provide Level 2/3 production support for a Tier 1 Asset Management application, ensuring high availability, stability, and operational resilience. Diagnose, troubleshoot, and resolve production incidents with a strong focus on root‑cause analysis and prevention. Execute complex SQL queries to investigate data issues, validate transactions, and support business and compliance workflows. Partner with development, infrastructure, and business teams to support releases, patches, and production changes. Support investment compliance processes by monitoring data accuracy, system behavior, and exception handling. Participate in on‑call rotations, including flexible hours and weekend support, to meet business‑critical SLAs. Leverage automation, scripting, and AI‑assisted tooling to improve operational efficiency and reduce manual effort. Contribute to continuous improvement of support processes, documentation, and operational runbooks. Qualifications Your Skills & Experience Hands‑on experience providing production support for enterprise‑scale, mission‑critical applications. Strong experience supporting Tier 1 Asset Management or Financial Services platforms. Advanced SQL skills, including complex joins, performance analysis, and data validation. Solid understanding of the Asset Management domain , including trade lifecycle and downstream reporting. Working knowledge of Investment Compliance concepts and controls. Experience with Python for scripting, automation, or operational tooling. Familiarity with AI‑assisted or AI‑native approaches to monitoring, incident analysis, or operational optimization. Experience working in high‑availability, production‑critical environments with strict SLAs. Willingness and ability to work flexible schedules, including evenings and weekends as required. Set Yourself Apart Prior experience supporting investment compliance platforms or regulatory reporting systems. Experience integrating automation or AI‑driven tools into production support workflows. Strong problem‑solving mindset with a focus on proactive issue prevention. Ability to communicate clearly with both technical and non‑technical stakeholders. Experience working in global delivery or follow‑the‑sun support models. Additional information Additional Information An inclusive workplace that promotes diversity and collaboration. Access to ongoing learning and development opportunities. Competitive compensation and benefits package. Flexibility to support work-life balance. Comprehensive health benefits for you and your family. Generous paid leave and holidays. Wellness program and employee assistance.

Pay Range:

$102,000 - $155,000 As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com. Your information will be kept confidential according to EEO guidelines.

Qualifications:

Your Skills & Experience Hands‑on experience providing production support for enterprise‑scale, mission‑critical applications. Strong experience supporting Tier 1 Asset Management or Financial Services platforms. Advanced SQL skills, including complex joins, performance analysis, and data validation. Solid understanding of the Asset Management domain , including trade lifecycle and downstream reporting. Working knowledge of Investment Compliance concepts and controls. Experience with Python for scripting, automation, or operational tooling. Familiarity with AI‑assisted or AI‑native approaches to monitoring, incident analysis, or operational optimization. Experience working in high‑availability, production‑critical environments with strict SLAs. Willingness and ability to work flexible schedules, including evenings and weekends as required. Set Yourself Apart Prior experience supporting investment compliance platforms or regulatory reporting systems. Experience integrating automation or AI‑driven tools into production support workflows. Strong problem‑solving mindset with a focus on proactive issue prevention. Ability to communicate clearly with both technical and non‑technical stakeholders. Experience working in global delivery or follow‑the‑sun support models.