Production Support Engineer - Trading Technology

Production Support Engineer - Trading Technology Charles Schwab 4 ( ) Austin, TX Why you should apply for a job to

Charles Schwab :

Ranked as one of the 4/5 in overall job satisfaction 67% say women are treated fairly and equally to men 75% would recommend this company to other women 69% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews After 5 years of service at Schwab, employees are eligible for one month of Sabbatical leave. Paid parental leave and reimbursement to help offset adoption or surrogacy expenses for eligible employees. Mentorship program opportunities and competitive tuition reimbursement program to invest in employees' success. # 2026-121895 Position summary g impact and leading incident response to collaborating across application, infrastructure, database, and vendor partners to restore service. You'll also focus on continuous improvement by identifying patterns, reducing recurring issues, and strengthening monitoring, runbooks, and operational practices that improve availability over time. You'll be part of a collaborative, inclusive team that succeeds together as One Schwab. We value trust, accountability, and diverse perspectives, and we encourage curiosity, knowledge sharing, and continuous learning so you can grow your skills while making a meaningful, client-centered impact. What you have Required Qualifications Bachelor's degree in Computer Science or a related field, or equivalent practical experience 5+ years of experience supporting production systems in site reliability engineering, production support, or software operations roles Ability to lead high-severity incidents by assessing impact, coordinating response efforts, and restoring service efficiently Strong troubleshooting skills applied to distributed systems and SQL-backed applications Ability to analyze operational data to identify root causes and deliver lasting reliability improvements Clear and effective communication skills, with the ability to explain technical issues to both technical and non-technical partners Ability to participate in a rotating on-call schedule to support 24x7 operations Preferred Qualifications Experience supporting Java-based applications in complex, high-availability environments Ability to strengthen monitoring and alerting by improving signal quality, coverage, and actionable insights Working knowledge of Oracle database operations, including SQL analysis and performance troubleshooting Experience supporting Linux-based systems and applying performance tuning fundamentals Ability to automate repetitive operational tasks using scripting or programming languages Experience creating or improving runbooks, escalation models, and change-management practices Demonstrated ability to mentor, coach, or guide peers during incident response or operational reviews What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. Our approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance Why you should apply for a job to

Charles Schwab :

Ranked as one of the 4/5 in overall job satisfaction 67% say women are treated fairly and equally to men 75% would recommend this company to other women 69% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews After 5 years of service at Schwab, employees are eligible for one month of Sabbatical leave. Paid parental leave and reimbursement to help offset adoption or surrogacy expenses for eligible employees. Mentorship program opportunities and competitive tuition reimbursement program to invest in employees' success.