Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Production Support Engineer
Job
Robert Half
Austin, TX (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
73
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Description Robert Half is actively partnering with an Austin-based client to identify a production support engineer (contract). In this role, you will be ensuring the reliability, performance, and availability of a cloud-based platform that supports core business operations and lead incident response efforts, mentor a support team, and partner cross-functionally to enhance system stability and scalability. This role is onsite in Austin, Tx. Key Responsibilities + Oversee the health, performance, and uptime of a cloud-based application platform + Act as a player/coach, actively contributing to issue resolution while guiding the team + Lead incident response and resolution efforts, driving improved SLAs and faster recovery times + Perform root cause analysis (RCA) and implement preventative solutions + Collaborate with engineering, QA, and operations teams to support smooth releases and deployments + Identify and implement improvements to system reliability, monitoring, and support processes + Maintain a strong customer-first mindset with accountability for production stability + Develop and support team members through coaching, mentoring, and regular feedback + Create and maintain technical documentation, including SOPs, runbooks, and incident reports + Stay current on best practices related to cloud platforms, observability, and production support Requirements Required Qualifications + 5+ years of experience in Production Support, Site Reliability Engineering, or similar roles within a SaaS environment + Proven experience leading or mentoring technical support or SRE teams + Extensive understanding of SDLC and production support frameworks + Experience working with databases, APIs, and web-based systems + Advanced ability to write and analyze complex SQL queries + Hands-on experience with monitoring, logging, and debugging tools (e.g., log analytics, diagnostics platforms) + Proficient troubleshooting and investigative skills in live production environments + Familiarity with cloud platforms (Azure preferred) and PaaS environments + Experience with automation and scripting for operational efficiency + Excellent communication skills and a strong sense of ownership Preferred Qualifications + Experience supporting financial systems or transaction-based platforms + Knowledge of payment processing (e.g., card transactions, electronic payments) + Ability to read and contribute to code (e.g., C#, JavaScript) + Experience building or scaling high-performing support teams + Familiarity with compliance and security standards in regulated environments + Exposure to DevOps practices and CI/CD pipelines + Relevant technical certifications (cloud, Microsoft stack, etc.)
Contract Benefit Offerings:
- Healthcare (medical, dental, and vision plans)
- 401(k) and retirement plans
- Commuter benefits
- Employee and vendor discounts
- Employee Assistance Program (EAP)
- And many more!