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Production Support Engineer
Job
Charles Schwab Inc.
Southlake, TX (In Person)
Full-Time
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73
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Job Description
Your Opportunity At Charles Schwab, you'll do meaningful work that creates a positive impact for clients and colleagues alike. As part of the Wealth and Asset Management (WAM) Technology organization within Schwab Technology Services, this role supports critical middle- and back-office applications that enable Schwab Asset Management, Wealth & Advice Solutions, the Schwab Center for Financial Research, and Third-Party Platform teams. In this business-facing role, you'll partner closely with technology, business, and vendor teams to ensure stability, reliability, and continuous improvement of production applications. You'll bring a problem-solving mindset, take ownership of issues end to end, and contribute to operational excellence across production support and change management. What You'll Do Proactively monitor, detect, troubleshoot, and resolve issues impacting production applications. Own and manage escalated incidents through resolution or workaround. Communicate clearly with stakeholders during incidents. Support production change and operational readiness standards. Partner with development teams to ensure production readiness. Maintain support documentation. What you have Required Qualifications Bachelor's degree in computer science or a related field, or equivalent experience 5-7 years of experience in application production support Experience supporting Windows and Linux environments Knowledge of the asset management industry Proficiency in SQL Server and Oracle Preferred Qualifications Experience with Informatica ETL and Informatica Intelligent Cloud Services Familiarity with cloud platforms such as Azure, AWS, Google Cloud, and Snowflake Experience with job scheduling tools such as Control-M or AutoSys Experience with Snowflake and data virtualization platforms Experience with monitoring tools such as Splunk, AppDynamics, ThousandEyes, and Foglight Exposure to GitHub