PRODUCTION PRINT SERVICE TECHNICIAN

PRODUCTION PRINT SERVICE TECHNICIAN

genesis

ONE - 3.7

Northbrook, IL Job Details Full-time $32.21 - $34.62 an hour 1 hour ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off 401(k) matching Flexible schedule Life insurance Retirement plan Qualifications Printer and copier repair Teamwork Interpersonal skills Customer service Mechanical repair Equipment troubleshooting High school diploma or GED Driver's License Driving Equipment maintenance Full Job Description

ABOUT US

genesisONE is a leading managed print services provider based in the Chicago area, independently owned since 1991. Partnering with some of the world's largest and most respected technology companies, we help organizations reduce costs, improve efficiency and operate more sustainably. Being privately held gives us the flexibility to put people first and build lasting relationships with both our customers and our employees. Our investment does not stop with customers, it carries over to our employees. We focus on long-term career growth and a culture built on our core values of Pride, Selflessness, Customer Centricity, Ownership, Teamwork and a commitment to Sustainability. That is why we have been recognized for many years in a row as both one of Chicago's Best and Brightest Companies to Work For® and one of the Nation's Best and Brightest Companies to Work For®.

POSITION OVERVIEW

The Production Print Service Technician's primary role is to support complex copier and production print equipment within our customer base while ensuring company policies and procedures are being followed as outlined by the Management Team. This position is responsible for maintaining, servicing and repairing complex copier and production print equipment onsite and making sure all pertinent data is entered in the closing notes of each service call. This position would maintain an accurate carstock of relevant parts to meet customer expectations on first call fix rates.

ROLE RESPONSIBILITIES

Travel throughout a local, designated territory to provide onsite maintenance and repair of complex copier and production print equipment Apply your customer service and strong communication skills to assist our customers Use a company laptop computer and a company cell phone to record work orders details in our automated service dispatch system Maintain a parts inventory Make a difference in your local community by helping small and medium-sized businesses stay productive

WHY YOU'LL LOVE WORKING HERE

Competitive salary (based on hourly wage) between 67-72k Regular business working hours from Monday through Friday, 40 hours per week Ongoing training and job-related certifications based on our authorized product lines, of Canon and Xerox production devices, in addition to exposure to regular Canon, Xerox, HP and Kyocera copiers, MFPs and printers as well as Zebra label printers A complete benefits package (paid time off, medical, dental, and life insurance, AD&D, short-and-long-term disability insurance, flex spending, and 401(k) with a company match) A great work environment with a team of people who enjoy working together!

WHAT IT TAKES TO SUCCEED

2+ years of successful experience repairing complex copiers and production print equipment, including certifications on Canon's and/or Xerox's production lines Strong interpersonal communication skills, both verbal and written Proven ability to troubleshoot various service issues Valid driver's license and a clean driving record High school diploma or equivalent Ability to lift and/or move devices weighing up to 100 lbs

Pay:

$32.21 - $34.62 per hour

Benefits:

401(k) Dental insurance Flexible schedule Retirement plan

Work Location:

In person