Copier Production Technician

Description:

Job Title:

Production Technician Department:

Service Reports to:

Branch Service Manager FLSA Status:

Non

• Exempt:

  8:00am
• 5:00pm, Monday
• Friday (40 hours per week)

Summary:

Maintains a territory and has thorough knowledge of products and provides various operational support.

Essential Duties and Responsibilities:

Service Ricoh, Konica Minolta production and some midrange copiers in customer's office. Must be able to train customer on the operation of the equipment including all options. Manage a full field of assigned territory. Must be able to connect, print, scan and update firmware from laptop computer. Maintain good customer relations through visits or telephone communications. Ensures the timely and accurate preparation of reports. Performs periodic inspections of vehicle parts stock and tool bag. Provides assistance to management as required. Must stay informed of all updates, such as bulletins and firmware along with other technical developments for all production models. Coordinates service installs/setups with delivery personnel, management, sales personnel and customer support. Must be able to communicate professionally with customers to understand their printing and copying needs and how to achieve these goals for the customer. Minimum of 5 year experience servicing copier production equipment.

Requirements:

Physical Requirements Must be able to carry at least 30 to 50 lbs. Job will require bending, squatting, kneeling, pushing/pulling and moving/lifting various equipment. Driving company vehicle to customer locations

Qualifications:

Requires two-year Associates degree in Electronics or two to four years' experience in related electronic field. Must pass basic electronic skills test.