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Job Description
Please note: Candidates should be local to Muskegon. CBTS is looking for a self-starter with at 3-4 years of experience in IT technical support. In this role, you will be working on-site at the shop floor installing hardware, documenting inventory, post migration testing and additional IT responsibilities. You will be working closely with the Digital Technology Lead on-site to assist with deployment tasks to support the Operational Technology Network.
Role & Responsibilities:
Hardware Installation & Support o Provide hands and feet support for remote service providers like CBTS o Physical installations of network and computing devices o Support on-site equipment and hardware connectivity o Network cable (copper & Fiber) installation, testing, removal o Server connectivity as instructed by the appropriate Server Team o Support Network hardware security patching/firmware upgrades o Support Network infrastructure Incident/Change Management o Assist with reading engineering drawings (tooling and hardware) o Project support of network infrastructure related projects (design, build, deployment/migration) o Assists with Network Obsolescence/Refresh cycles o Supports site network optimisation and restructuring activities (network hardware removal, MAC, etc.) o Support asset identification and network segmentation projects Physical Inventory & documentation o Maintain an active machine inventory list for assigned site-based engine programs o Proficient in the Microsoft Product suite Collaboration & coordination with site o Work effectively by engaging site personnel for discovery, coordinating changes to machines, and driving tasks as required.