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Robot Service Technician
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Doosan Robotics Americas & ONExia
Media, PA (In Person)
$72,500 Salary, Full-Time
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Job Description
Robot Service Technician About the job Join Us at a Pivotal Moment of Growth [Doosan Robotics Americas & ONExia] is experiencing an exciting transformation. As a leader in not only Cobot but robotic solutions with standard products for palletizing and packaging applications, we're experiencing rapid expansion and scaling our impact across industries. Our cutting-edge systems—from advanced palletizing and case packing to carton erecting and conveyor solutions—are transforming operations for companies across North America, and we need passionate engineers to fuel our next phase of growth. The Opportunity Do you want to work on cutting-edge collaborative robots (Cobots) that redefine automation across industries? At Doosan Robotics, our multidisciplinary team of R&D experts, engineers, and technicians collaborates to create a new era of robotics—robots that work right beside us. We are looking for an experienced, detail-oriented, and self-motivated Cobot Application Engineer to join our team and work directly at customer sites. Responsibilities Perform on-site review and analysis for robot applications. (Analyze Cobot logs and provide troubleshooting support to resolve customer issues) (Provide both Hardware(HW) and Software(SW) service support for Cobots) (Inspect equipment to identify damaged or faulty parts) Manage service tickets through the service portal (Zendesk). Perform Cobot repair services and Manage after-market(AM) parts. Manage and maintain service facilities, tools, and equipment. Deliver product and technical training. Job Requirements Associate's degree in a related field (Robotics, Mechatronics, Mechanical Engineering, Electrical Engineering, etc.) 3+ years of experience in automation field, especially with: system integrators / Robot or Cobot manufacturers Hands-on experience in one or more of the following: (Automation project management / Implementation of specific robot applications / Robot programming) Experience handling customer issues directly or indirectly Flexibility and willingness to travel as required (30~50%) Preferred Qualifications Experience as a Robot Application Engineer or Technical Project Manager in an industrial environment. Experience using 3D simulation tools (RoboDK, Emulator 3D or similar tools) Understanding of industrial communication protocols for automation systems. Experience planning or delivering training and service programs, or operating technical training courses. Bachelor's degree in a related field Fluency in